Data-Driven SIAM Continuous Improvement Lead

CACI International Inc; Chantilly (VA); On-site; USD 86,600 - 181,800; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Flexible time off

Continuing education support

Job summary

A major technology service provider in Virginia seeks a Service Integration and Management (SIAM) Continuous Improvement Specialist. This role focuses on using data analytics and ITIL best practices to implement process improvements and foster evidence-based enhancements. The ideal candidate will have in-depth ITSM knowledge and strong skills in data analysis. Responsibilities include leading ITIL-based improvements, developing KPIs, and analyzing service data for trends. A Bachelor's degree or equivalent experience is required, along with a TS/SCI clearance.

Qualifications

• Strong understanding of IT metrics and KPI development.
• Ability to facilitate recurring technical/non-technical meetings.
• Superior written and verbal communication skills.

Responsibilities

• Identify trends and improvement opportunities in IT service data.
• Lead the implementation of ITIL-based process improvements.
• Develop and refine KPIs to measure ITSM performance.

Skills

Data analysis

Process improvement

ITIL frameworks

Project management

Communication skills

Education

Bachelor's Degree or 5 years of related work experience

Tools

SQL

Power BI

Tableau

ServiceNow

Job description

A major technology service provider in Virginia seeks a Service Integration and Management (SIAM) Continuous Improvement Specialist. This role focuses on using data analytics and ITIL best practices to implement process improvements and foster evidence-based enhancements. The ideal candidate will have in-depth ITSM knowledge and strong skills in data analysis. Responsibilities include leading ITIL-based improvements, developing KPIs, and analyzing service data for trends. A Bachelor's degree or equivalent experience is required, along with a TS/SCI clearance.