ITS Systems Engineer - Remote, 24/7 Production Ops

Australia-Employment; Alexandria (VA); On-site; USD 100,000 - 110,000; Full time

Job summary

Jobot in Alexandria, VA seeks a Systems Engineer to join a global ITS team. This permanent, remote-capable role focuses on supporting production systems, infrastructure, and end users while ensuring high availability.

You will troubleshoot across Linux, Windows, and containerized environments, work with Kubernetes, and collaborate with software and QA teams to deliver reliable, scalable solutions.

Qualifications

• 3+ years of experience supporting production systems, infrastructure, or enterprise applications.
• Strong troubleshooting and root-cause analysis skills.
• Experience with Linux and Windows environments.
• Experience supporting Kubernetes and containerized applications.
• Excellent communication and customer service skills.
• Ability to independently manage workload and prioritize competing tasks.
• Experience working with cross-functional technical teams.
• Experience supporting high-availability or 24x7 operational environments.

Responsibilities

• Serve as a primary customer liaison by responding to operational questions, incidents, and support requests.
• Support and troubleshoot Network Video Recorder (NVR) platforms and related infrastructure.
• Diagnose and resolve hardware, software, application, and communication issues.
• Participate in client meetings, change control activities, and operational reviews.
• Perform software and hardware upgrades across Linux, Windows, and COTS solutions.
• Monitor and support containerized applications and Kubernetes-based environments.
• Provide operational support for production systems in a 24x7 environment.
• Create and maintain technical documentation, procedures, and system configurations.
• Deliver training and knowledge transfer to operations personnel and end users.
• Identify opportunities for system improvements and recommend solutions that enhance reliability and performance.
• Collaborate with Software Engineering and QA teams to test, deploy, and support applications.
• Participate in an on-call support rotation.

Skills

Troubleshooting

Customer service

Communication

Cross-functional collaboration

On-call support

Production systems

Tools

Kubernetes

Linux

Windows

NVR platforms

RTSP/WebRTC

Cloud infrastructure

Job description

Jobot in Alexandria, VA seeks a Systems Engineer to join a global ITS team. This permanent, remote-capable role focuses on supporting production systems, infrastructure, and end users while ensuring high availability.

You will troubleshoot across Linux, Windows, and containerized environments, work with Kubernetes, and collaborate with software and QA teams to deliver reliable, scalable solutions.