Field Services Technician

Kapsch Trafficcom Transportation SA.; Memphis (TN); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Unlimited PTO

11 paid holidays

401(k)

No-cost medical insurance (including D

Dental and vision insurance

FSA option

Job summary

Kapsch TrafficCom is seeking a Field Service Technician to perform maintenance, troubleshooting, and repair of ITS devices for the Memphis SmartWay system. You will respond to tickets, diagnose complex issues, and support CCTV, DMS, HAR, and network infrastructure on a typically on-site basis.

The role requires an associate degree or 6+ years of ITS field experience, strong diagnostic skills, and the ability to work outdoors near traffic. Competitive hourly pay and full benefits are offered.

Qualifications

• Associate degree in Electronics or Computer Science, or 6+ years field ITS experience.
• Strong troubleshooting skills in electrical, fiber optic, and network systems.
• Ability to read schematics and technical plans.
• Experience with electronic testing equipment.
• Knowledge of low voltage systems, networking, and wireless communications.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems.
• Respond to and resolve trouble tickets within required timelines.
• Diagnose and repair complex issues across ITS devices.
• Maintain and support CCTV, DMS, HAR, detection, and network equipment.
• Install, upgrade, modify ITS equipment as required.
• Utilize diagnostic tools and testing equipment to troubleshoot system faults.
• Maintain accurate daily logs, labor tracking, and service records.
• Receive and manage inventory and assist with material requests.
• Support subcontractors and ensure work meets quality and specification standards.
• Assist and guide junior technicians in field operations.

Skills

Troubleshooting

Schematic reading

Networking

Low voltage

Windows proficiency

Communication

Field service experience

Problem-solving

Education

Associate degree in Electronics or Computer Science

Tools

Electronic testing equipment

Fiber optic testing gear

Network diagnostic tools

CCTV/DMS/HAR systems tools

Job description

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future. To learn more about our solutions and innovations, visit our website here.

The Field Service Technician

is a role responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system.

How You'll Make an Impact

• Perform preventative and corrective maintenance on ITS systems
• Respond to and resolve trouble tickets within required timelines
• Diagnose and repair complex issues across multiple ITS devices
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment
• Perform utility locating for fiber and power infrastructure
• Install, upgrade, modify, and replace ITS equipment as required
• Utilize diagnostic tools and testing equipment to troubleshoot system faults
• Maintain accurate daily logs, labor tracking, and service records
• Receive and manage inventory and assist with material requests
• Support subcontractors and ensure work meets quality and specification standards
• Assist and guide junior technicians in field operations

What Makes You a Great Fit

• Associate's degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)
• Strong troubleshooting skills in electrical, fiber optic, and network systems
• Ability to read schematics and technical plans
• Experience with electronic testing equipment
• Knowledge of low voltage systems, networking, and wireless communications
• Proficiency in Microsoft Windows and basic Office tools
• Strong communication and problem-solving skills
• Outdoor and roadside work near active traffic and elevated equipment
• On-call rotation (approximately one week per month)
• Non-standard hours including nights and weekends as needed

Highly Desired

• Experience with ITS/SmartWay systems
• Hands‑on work with CCTV, DMS, HAR, detection systems, and network infrastructure
• RF or microwave communication experience
• Roadside or transportation system experience
• CDL preferred or ability to obtain one, Must obtain once hired

What We Offer

• Build expertise across networking, fiber optics, wireless communications, and intelligent transportation systems
• Contribute directly to the safety and efficiency of the regional transportation network
• Career growth, stability, and the opportunity to develop within a global organization.
• A competitive compensation range of $27.00-$33.00 p/h, based on experience, skills, internal equity, and market data.
• A full benefits package including: unlimited paid time off, 11 paid holidays, 401(k), a no-cost medical insurance option for employees (including dental and vision insurance), and an FSA option.

A Note on How We Use AI

We believe hiring is a human decision. AI supports some of the operational side of our process (things like interview scheduling and coordination), but every step that matters is handled by a person. Your application will be read, your interviews will be conducted, and your offer will be made by humans who are genuinely invested in getting it right.

Applicants must have working rights in the United States and pass a background check.

Kapsch is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. If you need assistance or an accommodation due to a disability, please contact our TA team.

Kapsch TrafficCom is an Equal Opportunity Employer and is committed to creating an inclusive workplace. We consider all qualified applicants for employment without regard to any legally protected characteristic under applicable federal, state, or local law.

Kapsch TrafficCom is a drug-free workplace.