ITS Support Technician I

Forsyth Technical Comunity Clg; Winston-Salem, Northern (NC, KY); On-site; USD 18,000 - 26,000; Part time

Job summary

Forsyth Tech is seeking a Technician I for ITS Support to provide college-wide computer systems operations and technical assistance. Responsibilities include installing equipment, repairing microcomputer hardware and software, and offering training when needed.

The role requires a high school diploma, basic networking knowledge, and strong customer service skills. The position is part-time with on-campus work at Main Campus and requires travel between sites.

Qualifications

• High school diploma or equivalent.
• Six (6) months or more of experience in a customer service or customer-facing role.
• Working knowledge of networks and PC hardware and software.
• Excellent interpersonal skills, with strong commitment to customer service.

Responsibilities

• Report to scheduled and assigned duty station on time to provide Walk-In or Support Center coverage.
• Troubleshoot technical issues and provide timely resolutions via phone, email, or in-person.
• Maintain and manage the helpdesk system with up-to-date documentation of requests and solutions.
• Collaborate with cross-functional teams to diagnose and resolve hardware, software, and network problems.
• Assist in deployment, configuration, and maintenance of computer systems and software.

Skills

Customer service

Networking

PC hardware

Interpersonal skills

Travel

Education

Associate degree or IT-related field (in progress)

High school diploma or equivalent

Tools

Microsoft Office

Adobe Creative Cloud

Job description

Position Information

Job Title

Posting Number

Posting Number 2885

Job Schedule

Job Schedule Part Time

Job Shift

Job Shift Day

OCR Code / Classification

Min Salary 16.00

Max Salary 16.00

Work Location

Work Location Main Campus

Position Summary Information

Job Description Summary

The Technician I for ITS Support will provide college-wide computer systems operations and technical support. Support will include installing equipment; installing, moving, and repairing microcomputer hardware and software systems; and providing technical assistance and training when necessary.

Minimum Qualifications

Required:

• High school diploma or equivalent.
• Six (6) months or more of experience in a customer service or customer-facing role.
• Working knowledge of networks and PC hardware and software.
• Excellent interpersonal skills, with strong commitment to customer service.
• Ability to travel between campus sites.

Preferred Qualifications

• Associate’s Degree or higher in a related field OR Associate’s Degree in an IT related field in progress Note: Degrees and hours must be from a college accredited by a United States Department of Education accepted accrediting agency such as SACSCOC .
• A+ and/or Basic Microsoft certifications.
• 2 or more years of directly related work experience.
• Valid Driver’s License with a driving record in good standing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Report to scheduled and assigned duty station on time in order to provide adequate coverage for Walk-In Support or Support Center Phone Queue.
• Respond promptly to user inquiries, troubleshoot technical issues, and provide timely resolutions via various communication channels (phone, email, in-person).
• Maintain and manage the helpdesk system, ensuring accurate and up-to-date documentation of user requests, incidents, and solutions.
• Collaborate with cross-functional teams to analyze, diagnose, and resolve hardware, software, and network-related problems.
• Assist in the deployment, configuration, and maintenance of computer systems, peripherals, and software applications.
• Assist in projects such as converting to new hardware and software, moving equipment, network cabling, and classroom setup changes.
• Assist in implementing instructional technology needs and goals.
• Provide limited training in the use of new software or hardware.
• Help create and update documentation of Help Desk processes as changes to systems occur.
• Read technical journals or manuals and attend vendor seminars to learn about new computer hardware and software.

LANGUAGE SKILLS :

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure guides.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS :

• Ability to apply concepts of basic mathematics, algebra and number base systems.

REASONING ABILITY :

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES :

• General knowledge of Microsoft Office and Adobe Creative Cloud

*All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work

At Forsyth Tech, we cultivate a culture of belonging where every member - students, staff, and faculty - are valued, respected, accepted, and encouraged to use our true and authentic self

and the voice of our unique characteristics and experiences.

Physical Demands

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic equipment.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Work Environment

Is occasionally exposed to risk of electrical shock, disinfecting chemicals, burns from hot surfaces such as internal batteries, and other environmental factors that are commonly found in the computer support environments

• Encounters low to moderate exposure to toxic or caustic/hazardous materials
• Encounters low to moderate noise levels in the work environment
• Encounters risk of exposure to communicable diseases, blood exposure, or possible contact with blood and body fluids due to classroom and lab environment

Open Date 08/14/2026

Close Date 09/04/2026

Open Until Filled No

Special Instructions to Applicants

If you need assistance, please contact HR at 336-734-7302. EOE .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a High School Diploma, GED equivalent or higher?
  • Yes
  • No
• * Do you have six (6) months or more of experience in a customer service or customer-facing role.
  • Yes
  • No
• * Do you have a working knowledge of networks and PC hardware and software?
  • Yes
  • No