IT Applications Professional, Programmer Analyst
Winston Salem State University
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Job summary
Winston-Salem State University (WSSU) seeks an IT Applications Professional, Programmer Analyst to support campus-wide application training, user support, and enterprise technology engagement. This 100% onsite role reports to the Office of Information Technology and focuses on helping faculty, staff, and students use critical software tools effectively.
The position emphasizes design and delivery of technical training, advanced application support, and coordination of software deployments, with
Qualifications
- Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or related field.
- Three years of hands-on experience in enterprise software application support, application administration, business application consulting, software implementation, or system monitoring.
- Demonstrated experience in instructional and learning theory, training methodologies, and software training best practices.
- Strong knowledge in the implementation, configuration, and support of enterprise applications, particularly Microsoft 365 and SharePoint.
- Excellent communication skills with the ability to convey technical concepts to non-technical users.
Responsibilities
- Design and deliver technical training across multiple modalities (classroom, webcast, online).
- Create course outlines, job aids, and exercises to improve learning outcomes.
- Conduct regular training sessions for employees and students with high-quality content delivery.
- Update materials based on user feedback, app enhancements, and performance data.
- Promote continuous technical learning to strengthen organizational capability and change initiatives.
- Provide advanced (Level III) user support for complex software issues and performance improvements.
- Coordinate software implementations, upgrades, and integration projects with vendors and IT teams.
- Analyze business processes, develop functional specifications, and conduct system testing.
- Translate complex technical information into accessible guidance for non-technical users.
- Develop and manage internal/external communications regarding apps and training.
Skills
Education
Tools
Job description
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Classification Title: IT Applications Professional
FLSA: Exempt
Position Class: 89665
Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
The Office of Information Technology (OIT) at Winston-Salem State University is seeking a knowledgeable and service-oriented IT Applications Professional to support campus-wide application training, user support, and enterprise technology engagement.
The Office of Information Technology works to support and strengthen the academic, administrative, and associated research needs of all faculty, staff, and students at Winston-Salem State University through the provisioning, support, maintenance, availability, and outreach of Information Technology Services. Reporting to Application Administration Services (AAS), this position plays a key role in providing advanced application support, coordinating user training, and promoting digital technology awareness for faculty, staff, and students. The IT Applications Professional helps the campus community effectively utilize software systems integral to academic and administrative operations.
This position is 100% onsite. In-person work is required.
Core responsibilities include:
Design and Deliver Technical Training
- Manage the end-to-end training lifecycle, including needs assessment, instructional design, content development, multi-modal delivery (e.g., classroom, webcast, online), and evaluation to align with organizational goals and compliance requirements.
- Create instructional materials such as course outlines, job aids, and exercises to enhance learning outcomes.
- Conduct regular training sessions for employees and students, ensuring high-quality, consistent content delivery.
- Ensure training remains relevant and impactful by updating materials based on user feedback, application enhancements, and performance data.
- Promote a culture of continuous technical learning to strengthen organizational capability and support change initiatives.
Application Support, User Enablement, and Project Coordination
- Provide advanced (Level III) user support by resolving complex software issues, optimizing application performance, and guiding users toward effective software use.
- Coordinate software implementations, upgrades, and integration projects, serving as a liaison between users, IT teams, and vendors to ensure successful deployment and adoption.
- Analyze business processes, develop functional specifications, and conduct system testing to validate software solutions.
- Translate complex technical information into accessible guidance for non-technical users, supporting confident and independent application use.
Manage Internal and External Communications
- Develop and manage communication strategies across internal and external channels, including websites, social media, newsletters, and internal correspondence, in alignment with university branding.
- Create and maintain style guides, accessibility standards, and brand voice documentation to ensure consistent messaging.
- Consult with executive leadership to establish communication policies and procedures, including those for crisis response.
- Support staff in communication development and provide training on effective, accessible communication practices.
- Monitor and evaluate communication efforts to identify areas for improvement and inform strategy refinement.
Maintain Technical Expertise and Promote Best Practices
- Maintain expert-level knowledge of enterprise applications and software systems by staying current with product updates, new features, and evolving functionalities to support users effectively and maximize organizational efficiency.
- Monitor and apply relevant industry standards, best practices, and compliance requirements to ensure that application usage and support strategies align with institutional goals and regulatory expectations.
- Leverage technical expertise to provide high-quality end-user support and training, ensuring users can effectively apply software tools to their roles through targeted instruction, troubleshooting, and practical guidance.
Position Number: 211264
Working Position Title: IT Applications Professional, Programmer Analyst
Building and Room No.: Elva Jones Bldg Suite 1111
Appointment Type: Permanent Full-Time
If Time Limited: No
Appointment Length: Permanent Full-Time
Position required to work during periods of adverse weather or other emergencies: Not Mandatory
Normal Work Schedule: Typically, Monday - Friday 8:00 am to 5:00 pm but will require flexibility to provide training after hours or occasionally on the weekend. This position is 100% onsite. In-person work is required.
Department Required Skills
- Bachelor's degree in Instructional Technology, Computer Science, Information Systems, Education, or a related field
- Equivalent work experience may be substituted on a year-for-year basis
- Three years of hands-on experience in enterprise software application support, application administration, business application consulting, software implementation, or system monitoring
- Demonstrated experience in instructional and learning theory, training methodologies, and software training best practices
- Strong knowledge in the implementation, configuration, and support of enterprise applications, particularly Microsoft 365 and SharePoint.
- Excellent communication skills with the ability to convey technical concepts to non-technical users.
Preferred Years Experience, Skills, Training, Education
- Demonstrated experience in supporting end-user adoption through documentation, live training, and user engagement strategies
- Experience developing functional specifications, training materials, or technical documentation
- Familiarity with software integration practices, including the use or development of APIs
- Hands-on experience supporting learning management systems (LMS), content management systems (CMS), or enterprise scheduling tools such as 25Live
- Demonstrated ability to deliver user training through multiple formats-such as virtual sessions, onsite workshops, and self-paced materials
- Experience contributing to or managing technology-related communication efforts, including newsletters, social media, and intranet content
Valid US Driver's License: No
Commercial Driver's License Required: No
Physical Required: No
Internal Posting Only: No
Time Limited Position: No
Salary: Commensurate with education and experience
Open Date: 08/19/2026
Open Until Filled: Yes
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
Salary will be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Required fields are indicated with an asterisk (*)
- *How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
- Portfolio
Optional Documents
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