ITIL Service Manager — Lead 24x7 Service Delivery

NTT DATA, Inc.; Plano (TX); On-site; USD 79,000 - 132,000; Full time

Benefits offered by this job

Health insurance

401(k) or similar retirement plan

Employee assistance programs

Job summary

NTT DATA, Inc. seeks an ITIL Service Manager to lead and coordinate ITIL-based service support for client accounts from Plano, Texas. The role oversees incident ownership, change and problem management, service level oversight, and client communications across 24x7 operations.

Responsibilities include directing cross-functional projects, guiding teams, and driving continuous improvement in service delivery processes while ensuring alignment with client needs and contractual obligations.

Qualifications

• 8+ years of experience as a Service Manager.
• ITIL Certification preferred.
• Excellent written and verbal skills.
• Ability to create and document process.

Responsibilities

• Guide others on cross-functional projects outside of their own department.
• Leads complex service delivery processes and associated projects.
• Develops resolutions and analysis to complex problems that require the frequent use of creativity.
• Identifies and leads continuous improvement activities in support of client or internal business processes.

Skills

Service management experience

ITIL knowledge

Cross-functional coordination

Education

Undergraduate degree or equivalent

ITIL Certification (preferred)

Job description

NTT DATA, Inc. seeks an ITIL Service Manager to lead and coordinate ITIL-based service support for client accounts from Plano, Texas. The role oversees incident ownership, change and problem management, service level oversight, and client communications across 24x7 operations.

Responsibilities include directing cross-functional projects, guiding teams, and driving continuous improvement in service delivery processes while ensuring alignment with client needs and contractual obligations.