IT Service Delivery & Operations Leader

NTT DATA North America; Dallas (TX); Hybrid; USD 116,000 - 194,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Job summary

NTT DATA in Dallas, TX is seeking a Technical Delivery Manager to bridge technical teams, service delivery and business stakeholders, ensuring IT operations run efficiently and services meet SLAs.

You will lead infrastructure, cloud, network, security, storage, database, and platform support; coordinate incident, problem, and change management; drive modernization, cloud migrations, automation, and governance to ensure readiness for new solutions and projects.

Qualifications

• 10+ years in an IT Delivery role.
• Experience with ITIL, incident, problem, change management.
• Strong client-facing communication and leadership.

Responsibilities

• Service Delivery Management and SLA adherence.
• Lead infrastructure, cloud, network, security, storage, database, and platform support teams.
• Coordinate incident, problem, and change management activities.
• Provide technical direction and governance for modernization initiatives.

Skills

IT Delivery

ITIL practices

PMP

Agile

Cloud transformations

Stakeholder communication

Job description

NTT DATA in Dallas, TX is seeking a Technical Delivery Manager to bridge technical teams, service delivery and business stakeholders, ensuring IT operations run efficiently and services meet SLAs.

You will lead infrastructure, cloud, network, security, storage, database, and platform support; coordinate incident, problem, and change management; drive modernization, cloud migrations, automation, and governance to ensure readiness for new solutions and projects.