Service Management Advisor - ITIL

NTT DATA, Inc.; Plano (TX); On-site; USD 79,000 - 132,000; Full time

Job summary

NTT DATA, Inc. in Plano, TX is seeking a Service Management Advisor with ITIL expertise to oversee ITIL-based service support and account management on a 24x7 basis. Responsibilities include incident, change, and service level management across client engagements from tactical to strategic.

The role requires 8+ years in service management, ITIL certification, and strong communication skills. Location is Plano, Texas with potential remote/hybrid options depending on client needs.

Qualifications

• 8+ years of experience as a Service Manager.
• ITIL knowledge and certification.
• Undergraduate degree or equivalent in work experience.
• Excellent understanding of ITIL processes and principles.
• Excellent ability to create and document processes.
• Excellent written and verbal communication skills.

Responsibilities

• Guide others on cross-functional projects outside of their own department.
• Lead complex service delivery processes and related projects.
• Develop resolutions and analyses for complex problems requiring creativity.
• Identify and drive continuous improvement activities for client or internal processes.

Skills

Excellent written and verbal skills

Process documentation

Education

Undergraduate degree

ITIL Certification

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Service Management Advisor - ITIL to join our team in Plano, Texas (US-TX), United States (US).

The ITIL Service Manager oversees facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

Responsibilities

• Guide others on cross-functional projects outside of their own department
• Leads complex service delivery processes and associated projects
• Develops resolutions and analysis to complex problems that require the frequent use of creativity
• Identifies and leads continuous improvement activities in support of client or internal business processes.

Basic Qualifications

• 8+ years of experience as a Service Manager

Additional Preferences

• ITIL Certification
• Change management, incident management and major incident management
• Undergraduate degree or equivalent combination of education and work experience
• Excellent understanding of ITIL processes and principals
• Excellent written and verbal skills
• Excellent ability to create and document process
• Ability to physically perform general office requirements

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $79,275 - $132,125. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EOO rights under the law, please click here . For Pay Transparency information, please click here.