ITIL Network Problem Management QA Analyst

CACI International Inc; Sterling (VA); On-site; USD 86,600 - 181,800; Full time

Benefits offered by this job

Healthcare benefits

Flexible time off

Continuing education opportunities

Job summary

A leading defense contractor in Virginia is seeking a Network Problem Management Quality Assurance Analyst. This role involves ensuring the quality of problem management processes by conducting audits and analyzing data to improve services. The ideal candidate will have at least 5 years of experience and a relevant Bachelor's degree, alongside ITIL certification. You'll work in a collaborative environment focused on integrity and innovation, with a competitive salary range of $86,600 - $181,800.

Qualifications

• 5+ years of experience in network operations, quality assurance, or related roles.
• TS/SCI with Poly required.
• Good working knowledge of Service Management workflows.

Responsibilities

• Perform regular quality checks on problem management processes.
• Conduct audits to ensure compliance with ITIL standards.
• Analyze problem management data to identify trends.

Skills

Network operations

Quality assurance

Analytical skills

ITIL standards compliance

Team collaboration

Communication skills

Education

Bachelor's degree in Computer Science or related field

ITIL V3 or 4 certification

Tools

ServiceNow

BMC Remedy

Job description

A leading defense contractor in Virginia is seeking a Network Problem Management Quality Assurance Analyst. This role involves ensuring the quality of problem management processes by conducting audits and analyzing data to improve services. The ideal candidate will have at least 5 years of experience and a relevant Bachelor's degree, alongside ITIL certification. You'll work in a collaborative environment focused on integrity and innovation, with a competitive salary range of $86,600 - $181,800.