ITIL Network Event QA Analyst

CACI International Inc; Springfield (VA); On-site; USD 86,600 - 181,800; Full time

Benefits offered by this job

Flexible time off

Comprehensive benefits package

Learning and development opportunities

Job summary

A leading technology services provider is seeking a Network Event Management Quality Assurance Analyst in Springfield, Virginia. The ideal candidate will implement quality assurance processes aligned with ITIL best practices to safeguard IT event management. Candidates should have a Bachelor's degree in IT and 5+ years of experience. This full-time position offers a salary range of $86,600 - $181,800, alongside competitive benefits.

Qualifications

• 5+ years of related work experience.
• TS/SCI with Poly required.
• Previous experience with network monitoring tools is highly preferred.

Responsibilities

• Monitor network events, incidents, and alerts to ensure timely resolution.
• Conduct regular audits of event monitoring systems.
• Prepare and present regular quality assurance reports.

Skills

Strong analytical and problem-solving skills

Proficiency in data analysis tools (e.g., Excel, Tableau, Power BI)

Excellent communication and presentation skills

Education

Bachelor's degree in Computer Science, Information Technology

Tools

ServiceNow

Riverbed

SolarWinds

Job description

A leading technology services provider is seeking a Network Event Management Quality Assurance Analyst in Springfield, Virginia. The ideal candidate will implement quality assurance processes aligned with ITIL best practices to safeguard IT event management. Candidates should have a Bachelor's degree in IT and 5+ years of experience. This full-time position offers a salary range of $86,600 - $181,800, alongside competitive benefits.