ITIL Network Incident QA Analyst

CACI International Inc; Sterling (VA); On-site; USD 86,600 - 181,800; Full time

Benefits offered by this job

Flexible time off

Comprehensive healthcare benefits

Professional development opportunities

Job summary

A leading technology services provider is seeking a Network Incident Management Quality Assurance Analyst in Sterling, VA. This role involves supporting ITIL network incident management processes, conducting audits, and improving service delivery standards. Ideal candidates will have strong network protocol knowledge, ITIL certification, and experience in ITIL practices. The position offers competitive compensation, ranging from $86,600 to $181,800, depending on experience, with fulltime employment and opportunities for growth.

Qualifications

• 5+ years of related work experience required.
• ITIL V3 or 4 certification and training.
• Experience with network monitoring and performance management tools.

Responsibilities

• Assist in developing QA standards for network incident management.
• Conduct regular audits of incident records.
• Analyze incident data to identify areas for improvement.

Skills

Strong understanding of network protocols

Good working knowledge of Service Management workflows

Proficiency in data analysis and statistical methods

Excellent problem-solving skills

Strong communication skills

Education

Bachelor's degree in Computer Science or equivalent

Tools

ServiceNow

Network monitoring tools

Job description

A leading technology services provider is seeking a Network Incident Management Quality Assurance Analyst in Sterling, VA. This role involves supporting ITIL network incident management processes, conducting audits, and improving service delivery standards. Ideal candidates will have strong network protocol knowledge, ITIL certification, and experience in ITIL practices. The position offers competitive compensation, ranging from $86,600 to $181,800, depending on experience, with fulltime employment and opportunities for growth.