Network Request QA Specialist — ITIL-Driven & TS/SCI

CACI International Inc; Sterling (VA); On-site; USD 86,600 - 181,800; Full time

Benefits offered by this job

Health insurance

Flexible time off

Professional development opportunities

Job summary

A leading technology company in Virginia is seeking a Network Request Fulfillment Quality Assurance Analyst to ensure efficient network request processes. This role demands strong analytical skills, 5+ years of experience, familiarity with ITIL principles, and must hold a TS/SCI clearance. The position includes responsibilities like conducting audits, analyzing data for trends, and developing quality metrics. Competitive pay range from $86,600 to $181,800 is offered, reflecting the candidate's experience and skills.

Qualifications

• 5+ years of work related experience.
• TS/SCI with Poly required.
• Understanding of networking concepts and technologies.

Responsibilities

• Conduct regular audits of network request fulfillment processes.
• Analyze request fulfillment data for improvement opportunities.
• Develop and maintain quality metrics and KPIs.

Skills

Analytical skills

Attention to detail

Problem-solving skills

Communication skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ITSM tools

Data analysis tools

Job description

A leading technology company in Virginia is seeking a Network Request Fulfillment Quality Assurance Analyst to ensure efficient network request processes. This role demands strong analytical skills, 5+ years of experience, familiarity with ITIL principles, and must hold a TS/SCI clearance. The position includes responsibilities like conducting audits, analyzing data for trends, and developing quality metrics. Competitive pay range from $86,600 to $181,800 is offered, reflecting the candidate's experience and skills.