Network Knowledge Management QA Analyst (ITIL/ServiceNow)

CACI International Inc; Springfield (VA); On-site; USD 86,600 - 181,800; Full time

Benefits offered by this job

Flexible time off

Comprehensive benefits package

Learning and development opportunities

Job summary

A leading IT services company in Springfield, Virginia is seeking a Network Knowledge Management Quality Assurance Analyst. This role requires developing and maintaining ITIL-based knowledge management processes, enforcing quality standards, and conducting compliance audits. Ideal candidates will have a Bachelor's degree in Computer Science, 5+ years of experience, and ITIL certification. The position offers a salary range of $86,600 - $181,800 with competitive benefits and opportunities for personal and professional growth.

Qualifications

• 5+ years of related work experience required.
• ITIL V3 or 4 certification and training needed.
• TS/SCI with Poly clearance required.

Responsibilities

• Assist in developing ITIL-based knowledge management processes.
• Enforce quality standards for network knowledge articles.
• Conduct audits of the knowledge management system.
• Train staff on ITIL knowledge management practices.
• Implement continuous improvement initiatives.

Skills

ITIL Knowledge

ServiceNow

Data Analysis

Problem Solving

Communication

Education

Bachelor's degree in Computer Science or Information Technology

Tools

ServiceNow

Job description

A leading IT services company in Springfield, Virginia is seeking a Network Knowledge Management Quality Assurance Analyst. This role requires developing and maintaining ITIL-based knowledge management processes, enforcing quality standards, and conducting compliance audits. Ideal candidates will have a Bachelor's degree in Computer Science, 5+ years of experience, and ITIL certification. The position offers a salary range of $86,600 - $181,800 with competitive benefits and opportunities for personal and professional growth.