Item Processing & Imaging Coordinator (Mail Services)

First National Bank of Pennsylvania; Hermitage (Mercer County); On-site; USD 55,000 - 75,000; Full time

Job summary

First National Bank of Pennsylvania in Hermitage, PA, is seeking an Item Processing Imaging and Mail Services Dual Coordinator to oversee two high-volume processing teams. You will monitor workloads, ensure imaging and mail processing accuracy, and uphold production schedules with strict adherence to policies.

The role acts as SME, guides staff on issues, supports training and quality control, and helps deliver on service standards while maintaining risk controls and documentation.

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Ability to work and multi-task in a fast-paced environment.
• Ability to use general office equipment.
• Ability to use a personal computer and job-related software.
• MS Word - Intermediate Level
• MS Excel - Intermediate Level
• A combination of education and experience may be considered

Responsibilities

• Coordinates and monitors departmental workflow, adjusts staffing and schedules to meet production demands.
• Coordinates departmental reporting and tracking activities, ensures data accuracy, supports process improvements, and monitors compliance with document retention and records management requirements.
• Serves as the department subject matter expert and primary escalation point, providing guidance on processing issues, researching exceptions, troubleshooting complex situations, and supporting staff with operational questions.
• Supports business continuity and disaster recovery activities, ensures compliance with bank policies and regulatory requirements, and maintains accurate, up-to-date departmental procedures and process documentation.
• Serves as the department's operational lead in the absence of management, supporting workflow continuity, escalating unresolved issues, coordinating testing for system enhancements, and assisting with bank projects, mergers, and acquisitions.
• Coordinates and delivers employee training, maintains procedures and job aids, supports cross-training initiatives, and assists with process documentation and annual procedure reviews.
• Provides input to supervisory on employee performance, communicates recurring operational issues, supports team meeting initiatives, and promotes the Bank's core values and customer service standards through daily actions.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Excellent communication

Organizational skills

Analytical skills

Interpersonal skills

Multi-tasking

Office equipment usage

Personal computer & software usage

Education

High School or GED

Tools

MS Word

MS Excel

General office software

Job description

First National Bank of Pennsylvania in Hermitage, PA, is seeking an Item Processing Imaging and Mail Services Dual Coordinator to oversee two high-volume processing teams. You will monitor workloads, ensure imaging and mail processing accuracy, and uphold production schedules with strict adherence to policies.

The role acts as SME, guides staff on issues, supports training and quality control, and helps deliver on service standards while maintaining risk controls and documentation.