Italy IT Support Specialist: Helpdesk & Networking Pro

Bcic Swiss Gmbh

Town of Italy (NY)

Hybrid

USD 45,000 - 64,000

Full time

3 days ago

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Job summary

BCIC Swiss GmbH in Italy is seeking an IT Support Specialist to provide first- and second-level help desk assistance on-site, addressing user issues promptly and accurately. You will troubleshoot Windows OS, Microsoft Office, Cisco Jabber, printers, and hardware, assist Apple PC users, manage tickets, and communicate status and resolutions clearly to colleagues and guests.

The role requires hands-on diagnostics, basic networking knowledge, and a proven track record in IT support with strong

Qualifications

Must have solid troubleshooting and problem-solving abilities.
Experience with help desk processes and ticketing systems.
Comfort with Windows and macOS environments.
Good communication and ticket documentation skills.

Responsibilities

Provide first- or second-level contact and problem resolution for user issues.
Coordinate with third-party vendors for complex AV issues as needed.
Provide timely communication on issue status and resolution to users.
Maintain ticket updates for all reported incidents.
Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
Assist Mac OS users with basic support for Apple PCs.
Install, upgrade, support, and troubleshoot printers and computer hardware.
Perform remedial repairs on desktops, laptops, printers, and peripherals.
Use diagnostic tools to troubleshoot network connectivity and workstation issues.