IT Support Specialist_Italy

Bcic Swiss Gmbh; Town of Italy (NY); Hybrid; USD 45.000 - 64.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH in Italy is seeking an IT Support Specialist to provide first- and second-level help desk assistance on-site, addressing user issues promptly and accurately. You will troubleshoot Windows OS, Microsoft Office, Cisco Jabber, printers, and hardware, assist Apple PC users, manage tickets, and communicate status and resolutions clearly to colleagues and guests.

The role requires hands-on diagnostics, basic networking knowledge, and a proven track record in IT support with strong

Qualifikationen

• Must have solid troubleshooting and problem-solving abilities.
• Experience with help desk processes and ticketing systems.
• Comfort with Windows and macOS environments.
• Good communication and ticket documentation skills.

Aufgaben

• Provide first- or second-level contact and problem resolution for user issues.
• Coordinate with third-party vendors for complex AV issues as needed.
• Provide timely communication on issue status and resolution to users.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Assist Mac OS users with basic support for Apple PCs.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.

Kenntnisse

Troubleshooting

Problem Solving

Help desk

Ticketing systems

Windows & macOS support

Jobbeschreibung

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch |On-site) "IT Support Specialist " in Italy.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Italy
• Several years of experience in the IT field