Italian-Speaking Customer Support Agent – Remote in Greece

FH Collective Academy; City of Syracuse (NY); À distance; USD 16 000 - 20 000; Plein temps

Avantages offerts par ce poste

Relocation package

Flight ticket

Hotel accommodation

Airport pickup

Real estate agency covered

Fully paid training

Résumé du poste

FH Collective Academy offers a fully remote role within Greece with relocation support and a competitive salary package. You will provide customer support in Italian, participate in paid training, and work from anywhere in Greece with rotational shifts and a multilingual international team.

Fluency in Italian (C1/C2) and English (B2+) is required, along with strong communication and problem-solving skills. Relocation flight tickets, hotel accommodation, and real estate support are provided as

Qualifications

• Italian language proficiency at C1/C2 level required.
• English proficiency at B2+ for training and communication.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.

Responsabilités

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

Connaissances

Italian (C1/C2)

English (B2+)

CRM systems

Customer support

Problem solving

Data entry

Remote work

Outils

CRM software

Description du poste

This is a fully remote role within Greece, with a full relocation package provided.

Start your next chapter in Greece — relocate with full support and work remotely from anywhere in the country while building your international career.

Are you fluent in Italian? Whether you already live in Greece or are considering relocating to Greece this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Location: Greece – 100% Remote / Work From Anywhere in Greece

Working Schedule: 5 days per week, 8 hours/day with rotational shifts between 08:00–00:00

Languages: Italian C1/C2 + English B2+

Compensation: €1,045 gross/month x 14 salaries + Performance bonus up to 15% subject to target achievement + Fully paid training from day one

Relocation Package: Flight ticket + 2 weeks of hotel accommodation + Airport pickup + Real estate agency fee covered

Your Responsibilities

You will:

• Provide customer support in Italian via phone, email, and chat.
• Handle customer inquiries and account-related requests.
• Troubleshoot issues and provide effective solutions.
• Assist customers with products, services, and platform features.
• Document interactions accurately and follow quality standards.
• Maintain a high level of customer satisfaction.

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Ability to work independently in a remote environment
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team

No fees are charged at any stage of the recruitment process.