Italian Tech Support Agent — Microsoft (Athens) Relocation Included

Mercier Consultancy Group; United States; Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Two Extra Salaries Per Year (13th and

14th salary bonus)

Monthly Performance Bonus

Fully Paid Relocation Package (flight,

transfer, and initial hotel accomodati

Comprehensive, fully paid initial and

ongoing IT training

Health Insurance coverage and

additional employee benefits

Opportunities for career progression

Professional, modern working enviro

Athens location

Job summary

Mercier Consultancy Group in Greece seeks an Italian-speaking Customer Service Agent to join a premier IT team in Athens. You will provide high-level technical support for Microsoft software and services to enterprise and consumer clients via phone, email, and live chat, ensuring accurate resolutions.

The ideal candidate is fluent in Italian, passionate about technology, and thrives in a multicultural environment.

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• Ability to thrive in an international, multicultural environment.
• Strong affinity for technology and passion for the IT industry.
• Exceptional communication skills and a customer-centric mindset.

Responsibilities

• Provide high-level technical assistance for Microsoft software and service ecosystems.
• Resolve complex IT inquiries via telephone, email, and live chat.
• Maintain detailed documentation of issues and troubleshooting steps in CRM systems.
• Collaborate with cross-functional IT teams to escalate product concerns.
• Adhere to SLAs within the fast-paced IT sector.
• Stay updated on Microsoft releases and cloud computing trends.
• Deliver professional and empathetic support to Italian-speaking clients.

Skills

Italian language

Job description

Mercier Consultancy Group in Greece seeks an Italian-speaking Customer Service Agent to join a premier IT team in Athens. You will provide high-level technical support for Microsoft software and services to enterprise and consumer clients via phone, email, and live chat, ensuring accurate resolutions.

The ideal candidate is fluent in Italian, passionate about technology, and thrives in a multicultural environment.