Italian Microsoft Support Agent – Greece Relocation

Mercier Consultancy Group; United States; Remote; USD 22,000 - 35,000; Full time

Benefits offered by this job

Relocation package

Ongoing IT training

Health insurance

13th and 14th salaries

Performance bonus

Career progression

Job summary

Mercier Consultancy Group is sourcing Italian-speaking Customer Service Agents for Microsoft in Athens, Greece. The role blends high-level technical support with a dynamic IT culture, requiring native or fluent Italian and strong customer focus.

The company offers relocation assistance, ongoing training, and a clear path for career progression in a global IT team. The position features a competitive monthly salary with the potential for additional bonuses and a fully paid relocation package,

Qualifications

• Native or fluent Italian required or equivalent.
• Experience in technical support or customer service preferred.
• Strong communication and customer-centric mindset.
• Willing to relocate to Greece/Athens if applicable.

Responsibilities

• Provide high-level technical assistance for Microsoft software and services.
• Resolve IT inquiries via phone, email and live chat, ensuring user satisfaction.
• Maintain detailed documentation of issues and troubleshooting steps in the CRM.
• Collaborate with cross-functional IT teams to resolve product concerns.
• Adhere to SLAs in a fast-paced IT environment.
• Stay updated on Microsoft releases and cloud computing trends.
• Deliver professional, empathetic support to Italian-speaking clients.

Skills

Italian language fluency

Technical support experience

Excellent communication

Customer service skills

CRM proficiency

Tools

CRM systems

Job description

Mercier Consultancy Group is sourcing Italian-speaking Customer Service Agents for Microsoft in Athens, Greece. The role blends high-level technical support with a dynamic IT culture, requiring native or fluent Italian and strong customer focus.

The company offers relocation assistance, ongoing training, and a clear path for career progression in a global IT team. The position features a competitive monthly salary with the potential for additional bonuses and a fully paid relocation package,