German Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 20,000 - 34,000; Full time

Benefits offered by this job

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

International exposure

Job summary

Mercier Consultancy Group is sourcing a German Speaking Customer Service Agent based in Sofia, Bulgaria. This role offers relocation supported by the company and a pathway to join an international customer support team.

You will handle German-speaking inquiries via phone, email, and chat, document interactions in CRM, and strive to meet KPIs while growing product knowledge. English skills required for teamwork, with comprehensive benefits and training provided.

Qualifications

• Native or fluent German (written and spoken) is mandatory.
• Basic proficiency in English to collaborate internationally.
• Prior customer-facing experience is an advantage.
• Strong communication skills and a proactive, problem-solving mindset.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries with professionalism, maintaining service quality.
• Document customer interactions in the CRM for continuity.
• Collaborate with international teams to optimize workflows.
• Meet and exceed performance metrics and KPIs.
• Continuously develop product knowledge to provide expert assistance.

Skills

German language

Communication skills

Customer-facing experience

English (basic)

Problem solving

CRM software

Tools

CRM system

Job description

German Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with world-class opportunities in the BPO and customer support services sectors. We pride ourselves on facilitating career growth while supporting our partners in maintaining the highest standards of excellence in client engagement.

Job Overview

We are currently sourcing exceptional talent for a German Speaking Customer Service Agent position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity for language professionals to advance their careers within the thriving customer support services industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Deliver high-quality customer support services to our German-speaking clientele via phone, email, and chat.
• Resolve complex customer inquiries with professionalism, maintaining the brand's reputation for excellence.
• Accurately document customer interactions within our internal CRM system to ensure seamless service continuity.
• Collaborate with international teams to optimize workflows within the customer support services environment.
• Meet and exceed performance metrics and KPIs, contributing to the overall success of our German-speaking jobs portfolio.
• Continuously develop product knowledge to provide expert-level assistance to all end-users.
• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition to our German Speaking Customer Service Agent position in Bulgaria.
• Strong communication skills and a passion for providing world-class customer support services.
• Basic proficiency in English to collaborate within our international corporate environment.
• A proactive, problem-solving mindset suited for high-growth jobs in Bulgaria.
• Previous experience in a customer-facing role is an advantage but not required.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure your success in the customer support services industry.
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move to Bulgaria seamless.
• Monthly Performance Bonus to reward your commitment and excellence.
• Exposure to international business practices in one of the most exciting hubs for German-speaking jobs in Europe.
• And Much More…

Life in Bulgaria

Choosing to work in Bulgaria offers an exceptional quality of life, blending ancient history with a modern, buzzing cityscape. Sofia is a fantastic destination for those seeking jobs in Bulgaria, offering a Mediterranean-influenced climate, a vibrant nightlife, and a welcoming international community that makes finding German-speaking jobs a rewarding experience.

With a very affordable cost of living and a rich gastronomic culture, relocating to Bulgaria is a smart move for your lifestyle and your wallet. By accepting this German Speaking Customer Service Agent position in Bulgaria, you are joining a growing professional hub where your career and personal growth will be fully supported by Mercier Consultancy Group.