Italian-Speaking CSR | Fully Paid Relocation to Greece

Employers from Greece; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Fully Paid Relocation

Competitive Salary

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries per Year

Job summary

Mercier Consultancy is recruiting an Italian-speaking Customer Service Representative on behalf of a leading international tobacco company. This role offers an exciting chance to grow in an international environment and relocate to Greece, one of Europe’s most attractive destinations.

You will be the first point of contact for customers, supporting them via phone, email, and chat, ensuring an outstanding experience while collaborating with multiple departments to resolve issues.

Qualifications

• Native or fluent Italian (C2 level).
• Good English communication skills (B2 level or above).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Good computer skills.
• Previous customer service experience is an advantage but not essential.
• Minimum age requirement 21+.

Responsibilities

• Provide customer support via phone, email, and live chat.
• Handle inquiries related to products, orders, deliveries, and after-sales services.
• Resolve customer issues quickly, professionally, and efficiently.
• Accurately document customer interactions using internal systems.
• Collaborate with other departments to ensure timely issue resolution.
• Meet quality and customer satisfaction targets.
• Follow company procedures and comply with all applicable regulations.

Skills

Italian (C2)

English (B2+)

Communication skills

Problem-solving

Computer skills

Customer service experience

Age 21+

Job description

Mercier Consultancy is recruiting an Italian-speaking Customer Service Representative on behalf of a leading international tobacco company. This role offers an exciting chance to grow in an international environment and relocate to Greece, one of Europe’s most attractive destinations.

You will be the first point of contact for customers, supporting them via phone, email, and chat, ensuring an outstanding experience while collaborating with multiple departments to resolve issues.