Italian Speaking Customer Service - Relocation to Greece

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

transfer, hotel)

Monthly performance bonus

2 extra salaries per year (13th and 14

And much more...

Job summary

Mercier Consultancy Group is sourcing Italian-speaking customer service professionals for JTI in Greece. The role focuses on delivering premium support for consumer electronics, handling inquiries via multiple channels, and maintaining detailed CRM records.

Candidates should be fluent in Italian, possess strong communication skills, and adapt to an international environment with KPI-driven performance. Relocation is part of the offering.

Qualifications

• Native or fluent Italian (spoken and written) is required.
• Experience in customer-facing roles is a plus.
• Strong communication and problem-solving skills for premium customer experience.

Responsibilities

• Provide premium technical/customer support to Italian-speaking customers for consumer electronics.
• Handle inquiries via phone, email, and live chat with professionalism.
• Troubleshoot issues and guide customers with step-by-step solutions.
• Maintain accurate records of interactions in CRM systems.
• Stay updated on product releases and tech trends for JTI.
• Contribute to KPI achievement within a high-performing team.
• Represent the brand with excellence in a fast-paced, international environment.

Skills

Italian language

Customer service

Excellent communication

Tools

CRM systems

Job description

Mercier Consultancy Group is sourcing Italian-speaking customer service professionals for JTI in Greece. The role focuses on delivering premium support for consumer electronics, handling inquiries via multiple channels, and maintaining detailed CRM records.

Candidates should be fluent in Italian, possess strong communication skills, and adapt to an international environment with KPI-driven performance. Relocation is part of the offering.