IT Workstation Technician I — Tier II Support (Day Shift)

Socket.dev; Wyoming (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Socket.dev is seeking a Workstation Technician 1 to install, repair, and support IT hardware and software for daily operations. The role emphasizes quick learning, effective problem solving, and collaboration with IT teams to align with organizational strategy.

The position requires a high school diploma or GED, with experience in desktop equipment and operating systems. Attention to asset tagging, on-call duties, and after-hours support are included.

Qualifications

• High school diploma or GED required.
• Prior experience installing and repairing desktop equipment and peripherals.
• Thorough knowledge of computer operating systems.
• Able to multi-task across concurrent tasks and issues.
• Able to research PC software and hardware related issues.
• Maintains working knowledge of software and hardware technologies.
• Able to implement hardware and software upgrades and version changes.
• Demonstrates critical thinking and problem-solving abilities.
• Learns quickly and remains self-motivated.

Responsibilities

• Provides basic technical assistance for IT software and hardware.
• Offers Tier II support for hardware and software issues.
• Verifies assets serviced are recorded in the asset management database with asset tagging.
• Coordinates activities with other IT teams.
• Provides updates and completion information to Lead Technician and IT Manager.
• Uses problem-tracking system to manage requests and responses.
• Communicates with customers regarding support problems promptly.
• Collaborates with other departments to support Metro Health's vision and strategy.
• Responds to inquiries concerning system operations and diagnoses hardware/software issues.
• Supports IT-related projects as needed.
• Fills in for Service Desk staff when required.
• On-call for after-hours and weekends.
• Maintains knowledge base of department processes and participates in committees as directed by management.

Skills

Desktop hardware

OS knowledge

Multi-tasking

Research skills

Hardware upgrades

Problem solving

Learning agility

Self-motivation

Asset tracking

Education

High school diploma or GED

Job description

Socket.dev is seeking a Workstation Technician 1 to install, repair, and support IT hardware and software for daily operations. The role emphasizes quick learning, effective problem solving, and collaboration with IT teams to align with organizational strategy.

The position requires a high school diploma or GED, with experience in desktop equipment and operating systems. Attention to asset tagging, on-call duties, and after-hours support are included.