IT WHSE Support Technician

Chedraui USA; Commerce (CA); On-site; USD 35,817 - 38,572; Full time

Job summary

Chedraui USA is looking for an IT WHSE Support Technician to provide hands-on technical support at our facility in Rancho Cucamonga, CA. This onsite position entails troubleshooting warehouse management systems, mobile devices, and IT infrastructure to ensure seamless operations across multiple shifts.

The ideal candidate should have a strong background in IT support, with experience in device troubleshooting and network connectivity, while maintaining a commitment to safety and compliance within the warehouse environment.

Qualifications

• 2+ years of IT support experience is required.
• Technical certifications (CompTIA A+ or Network+) are a plus.
• Experience with mobile device troubleshooting is essential.

Responsibilities

• Provide frontline technical support for WMS users.
• Troubleshoot and resolve RF scanners and mobile computer issues.
• Maintain inventory of mobile devices and equipment.

Skills

Technical support and troubleshooting

Warehouse management systems

Mobile device support

Printer maintenance

Basic networking concepts

Education

High school diploma or equivalent

Associate's degree in IT or related field

Tools

Windows operating systems

Handheld RF scanners

Thermal printers

Job description

Chedraui USA is searching for an experienced IT WHSE Support Technician for our facility located at 12430 4th St. Rancho Cucamonga, CA 91730.

SUMMARY

The IT Warehouse Support Technician provides hands‑on technical support for warehouse management systems, mobile devices, automated equipment, and IT infrastructure within grocery distribution centers. This role ensures technology operates reliably to support continuous order fulfillment, inventory management, and distribution operations across multiple shifts.

This is an onsite position. Candidates must be able to report to the Rancho Cucamonga Facility five days a week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned or required.

Daily Technical Support

• Provide frontline technical support for warehouse management system (WMS) users and equipment operators
• Troubleshoot and resolve issues with RF scanners, mobile computers, printers, and voice‑directed picking devices
• Support warehouse associates with login issues, device configurations, and system navigation
• Respond to help desk tickets and radio calls during assigned shifts
• Document all incidents, resolutions, and equipment repairs in ticketing system

Equipment Management

• Maintain inventory of mobile devices including Zebra/Honeywell scanners, tablets, and wearable computers
• Configure and deploy new devices to warehouse associates
• Replace damaged screens, scan engines, and batteries on mobile devices
• Manage equipment loan pool and track device assignments

Printer & Label Support

• Troubleshoot thermal printers (Printronix) used for shipping labels, product labels, and pallet tags
• Replace printheads, clean sensors, and perform routine printer maintenance
• Load label stock, ribbons, and ensure proper printer calibration
• Support barcode quality issues affecting scanning and shipping accuracy

Network & Infrastructure Support

• Monitor wireless network performance and connectivity throughout the facility
• Identify and report dead zones or connectivity issues to IT leadership
• Assist with workstation setup, PC imaging, and peripheral installations
• Support desk phones, intercoms, and communication systems

Warehouse Automation Support

• Perform basic troubleshooting on material handling equipment control systems
• Coordinate with automation vendors for complex repairs
• Support integration between WMS and automated equipment

System Monitoring

• Monitor WMS performance and alert supervisor to system slowdowns or errors
• Track and report recurring issues affecting operational efficiency
• Support batch processes for inventory updates, order releases, and cycle counts

Training & Documentation

• Train new warehouse associates on proper use of RF devices and WMS basics
• Create quick reference guides and visual aids for common tasks
• Update standard operating procedures and equipment documentation
• Share knowledge with team members on new technologies and workarounds

Safety & Compliance

• Follow all warehouse safety protocols when working around forklifts and active operations
• Work safely in cold storage environments with proper protective equipment
• Maintain clean and organized IT equipment areas

EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required
• Associate's degree in IT, Computer Science, or related field preferred
• Technical certifications (CompTIA A+, Network+) a plus
• 2+ years of IT support experience
• Experience with mobile device troubleshooting and support
• Background in retail, grocery or logistics operations preferred

COMPUTER/PC SKILLS

• Working knowledge of Windows operating systems, active directory and basic networking concepts
• Experience with handheld RF scanners and mobile computing devices (Symbol, Zebra, Honeywell)
• Familiarity with thermal printer troubleshooting and maintenance
• Basic understanding of warehouse management systems
• Ability to learn new software applications quickly
• Comfortable using ticketing systems and remote support tools
• Previous experience with specific WMS platforms (Symphony Gold, Manhattan, JDA, SAP, HighJump) preferred
• Knowledge of SQL for basic database queries preferred
• Experience with warehouse automation systems preferred

WORK ENVIRONMENT

• Shift work required (may include evenings, nights, weekends)
• On-call rotation for after-hours support
• Work performed in active warehouse environment with noise, temperature variations, and moving equipment
• May require travel between multiple distribution center locations

COMPENSATION

The hourly range for this position is $26.00 to $28.00 per hour. The actual starting pay will be determined by a number of qualifications; including experience and relevant skills.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.