IT & Wellness Support Specialist | Flexible Hybrid Role

Penn Medicine; United States; Híbrido; USD 62.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Tuition benefits

Retirement plan

Flexible work hours

Descripción de la vacante

University of Pennsylvania ISC in Philadelphia seeks an IT Support Specialist, Wellness Support to provide high-quality IT assistance to Penn Wellness and HireIT clients, including on-site support in clinical and academic settings.

This role requires a Bachelor of Science and 1–2 years of experience, with macOS/Windows expertise, Epic EMR familiarity, and strong communication skills in a fast-paced environment.

Formación

• Bachelor of Science and 1–2 years of experience required.
• Experience providing technical support for macOS and Windows operating systems and productivity applications.
• Ability to work independently, manage priorities, and resolve technical issues.
• Strong communication skills and ability to maintain confidentiality in a clinical environment.

Responsabilidades

• Provide support coverage for Saturday hours and participate on the HireIT Wellness support team during weekday hours.
• Work a hybrid schedule on an alternate Tuesday-through-Saturday schedule; occasional evenings and weekends may be required.
• Analyze client requirements, provide technical guidance, and coordinate resources to support diverse business needs.
• Diagnose and resolve complex issues involving hardware, software, and network services.
• Review and interpret technical documentation to understand Penn’s computing environment.
• Develop and maintain technical documentation to communicate changes and policies.
• Maintain knowledge of emerging technologies relevant to supported systems.
• Participate in university-wide project teams and user group meetings to support collaboration and improvement.
• Other duties as assigned.

Conocimientos

End-user support

macOS support

Windows support

Documentation

Communication

Confidentiality

VDI/EDT (Azure Virtual Desktop)

Epic EMR support

Educación

Bachelor of Science

Herramientas

Azure Virtual Desktop

IGEL

Imprivata

Epic EMR

Descripción del empleo

University of Pennsylvania ISC in Philadelphia seeks an IT Support Specialist, Wellness Support to provide high-quality IT assistance to Penn Wellness and HireIT clients, including on-site support in clinical and academic settings.

This role requires a Bachelor of Science and 1–2 years of experience, with macOS/Windows expertise, Epic EMR familiarity, and strong communication skills in a fast-paced environment.