IT Vulnerability\Helpdesk Technician

Paradigm Global Consulting; Newtown Square (Delaware County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Paradigm Global Consulting in Newtown Square, PA is seeking an IT Vulnerability/Helpdesk Technician to identify, assess, and mitigate security vulnerabilities within the endpoint infrastructure. The role includes on-site support in the Newtown Square office three days a week and remote assistance as needed.

Responsibilities include monitoring vulnerability scans, patching via remoting into laptops, and supporting security audits.

Qualifications

• 3+ years of experience in a Windows IT Services end-user support or endpoint administrator role.
• Experience in Helpdesk Support and vulnerability assessment/management.
• Familiarity with security tools such as Nessus, MECM and Intune.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in a team with good communication.
• Excellent interpersonal skills.

Responsibilities

• Regularly monitor vulnerability scans on systems and applications.
• Mitigate found vulnerabilities by contacting users and remoting into laptops to patch.
• Identify and document vulnerabilities and recommend remediation.
• Collaborate with IT teams to promptly address and mitigate issues.
• Develop and maintain vulnerability management procedures and docs.
• Support security audits and assessments by third parties.
• Provide onsite and remote helpdesk support as needed.

Skills

Vulnerability management

Helpdesk Support

Endpoint administration

Security awareness

Problem solving

Communication

Tools

Nessus

MECM

Intune

Job description

*MUST be a US citizen No Dual citizenship*

*Candidate will be required to be In office in Newtown Square, PA 3 days a week (Will be discussed further during interviews)*

Job Summary:

The IT Vulnerability\\Helpdesk Technician is responsible for identifying, assessing, and mitigating security vulnerabilities within the organization's IT Endpoint infrastructure, as well as providing on site support in Newtown Square office. This role involves conducting regular vulnerability assessments, coordinating with both on site and remote user workstation to address any identified vulnerabilities and implement security measures to mitigate found vulnerabilities. For Helpdesk, it will involve troubleshooting software issues and providing hardware support, as well as responding to tickets from our Support queue.

Key Responsibilities:

• Regular monitor vulnerability scans performed on systems and applications.
• Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.
• Identify and document security vulnerabilities and recommend appropriate remediation strategies.
• Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.
• Develop and maintain vulnerability management procedures and documentation.
• Conduct security assessments and audits to ensure compliance with security policies and standards.
• Stay informed about emerging security threats, technologies, and best practices.
• Provide support during security audits and assessments by third-party entities.
• Provide onsite technical support to users as needed.
• Provide remote support to users using Beyond Trust Remote Supprot.

Qualifications:

• 3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role
• Experience in Helpdesk Support
• Experience in vulnerability assessment and management.
• Familiarity with security tools and technologies such as Nessus, MECM and Intune
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills.