IT Security Support Analyst

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 60,000 - 80,000; Full time

Job summary

Mbi Llc is searching for an experienced IT Contractor based in Harrisburg, Pennsylvania, with at least 2 years of experience in information technology security and helpdesk support. The role involves providing general technology support, managing incidents, and ensuring compliance with regulatory guidelines.

Candidates must have experience with Microsoft operating systems and Office 365, as well as familiarity with incident reporting systems. An associate's degree or IT certifications are required.

Qualifications

• Minimum 2 years of experience in information security support.
• Minimum 2 years of experience in helpdesk support.
• Ability to interpret security logs and reports effectively.

Responsibilities

• Provide general technology support and respond to support tickets.
• Assist in documenting and managing incidents and vulnerabilities.
• Perform network monitoring and reporting.

Skills

Information security related support

Helpdesk support

Microsoft server and workstation operating systems support

Microsoft Office 365 products

Incident reporting and support ticketing systems

Network and computer security testing tools

Reading and interpreting security logs and reports

Experience with Tenable and Splunk

Education

Associate's degree or current certifications in information technology

Job description

Responsibilities

• The PA PUC is seeking an experienced IT Contractor with a minimum of 2 years’ experience performing technical work in information technology security and support fields.
• This is a cross-team position to fulfill duties within our security and help desk teams.
• You will be required to provide general technology support, respond to and implement support tickets, assist documenting and managing incidents and vulnerabilities, perform network monitoring and reporting, and ensure compliance with regulatory guidelines and policies.
• The ideal candidate should be capable of working collaboratively between teams while also demonstrating the ability to work independently with minimal supervision.

Qualifications

• Information security related support – required, minimum 2 years of experience.
• Helpdesk support – required, minimum 2 years of experience.
• Microsoft server and workstation operating systems support – required.
• Microsoft Office 365 products – required.
• Incident reporting and support ticketing systems – required.
• Network and computer security testing tools – required.
• Reading and interpreting security logs and reports – required.
• Experience with Tenable and Splunk – required.
• Associate’s degree or current certifications within information technology – required.