Desktop Technician T5

TechWish; Newtown Square (Delaware County); On-site; USD 52,000 - 68,000; Full time

Job summary

TechWish in Newtown Square, PA is seeking a Desktop Technician T5 to identify, assess, and mitigate security vulnerabilities within the IT Endpoint infrastructure. On-site support at our Newtown Square office is required, along with vulnerability assessments and remediation coordination.

You will handle Helpdesk tickets, patch management, and remote support using Beyond Trust, Nessus, MECM, and Intune. 3+ years in Windows IT/End-user support and strong problem-solving are expected.

Qualifications

• 3+ years in Windows IT Services End-user support or Endpoint Administrator role.
• Experience in Helpdesk Support.
• Experience in vulnerability assessment and management.
• Familiarity with security tools and technologies such as Nessus, MECM and Intune.
• Excellent problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills.

Responsibilities

• Regularly monitor vulnerability scans on systems and applications.
• Mitigate vulnerabilities by contacting users and remote into laptops to patch.
• Identify and document security vulnerabilities and recommend remediation.
• Work with IT teams to address vulnerabilities promptly.
• Develop and maintain vulnerability management procedures and documentation.
• Conduct security assessments and audits for policy compliance.
• Stay informed about emerging threats and best practices.
• Support security audits and third-party assessments on-site.
• Provide on-site support to users as needed.
• Provide remote support to users via Beyond Trust.

Skills

problem-solving

communication

teamwork

independence

attention to detail

Tools

Nessus

MECM

Intune

Job description

Position: Desktop Technician T5 Location: Newtown Square, PA Duration: 2,088 Hours

Job Summary: The IT Vulnerability\\Helpdesk Technician is responsible for identifying, assessing, and mitigating security vulnerabilities within the organization's IT Endpoint infrastructure, as well as providing on site support in SAP NS2's Newtown Square office. This role involves conducting regular vulnerability assessments, coordinating with both on site and remote user workstation to address any identified vulnerabilities and implement security measures to mitigate found vulnerabilities. For Helpdesk, it will involve troubleshooting software issues and providing hardware support, as well as responding to tickets from our Support queue.

Key Responsibilities

• Regular monitor vulnerability scans performed on systems and applications.


• Mitigate found vulnerabilities by contacting users and Remoting into Laptops to preform Patching.


• Identify and document security vulnerabilities and recommend appropriate remediation strategies.


• Work closely with IT teams to ensure vulnerabilities are promptly addressed and mitigated.


• Develop and maintain vulnerability management procedures and documentation.


• Conduct security assessments and audits to ensure compliance with security policies and standards.


• Stay informed about emerging security threats, technologies, and best practices.


• Provide support during security audits and assessments by third-party entities.


• Provide onsite technical support to users as needed.


• Provide remote support to users using Beyond Trust Remote Supprot.

Qualifications

• 3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role


• Experience in Helpdesk Support


• Experience in vulnerability assessment and management.


• Familiarity with security tools and technologies such as Nessus, MECM and Intune


• Excellent problem-solving skills and attention to detail.


• Ability to work effectively both independently and as part of a team.


• Strong communication and interpersonal skills.