IT UAT Analyst

24 Hour Home Care; El Segundo (CA); Hybrid; USD 72,000 - 85,000; Full time

Job summary

24 Hour Home Care in El Segundo, CA seeks an IT UAT Analyst to validate software changes against business requirements, drive testing strategies, and support deployment adoption. You’ll partner with stakeholders, developers, and vendors to ensure quality across Salesforce, CRM, ERP, and HRIS platforms.

The role emphasizes test planning, defect management, and creating knowledge resources while embracing Agile practices and cross-functional teamwork.

Qualifications

• Bachelor’s degree in Information Technology, Business, Computer Science, or related field; equivalent experience may be considered.
• 3–5 years of UAT or Business Systems Analysis experience.
• Experience in Agile development environments.
• Experience testing enterprise applications such as Salesforce, CRM, ERP, or HRIS.
• Experience with Jira or similar defect/test management tools.
• Strong analytical and communication skills.

Responsibilities

• Develop and execute UAT strategies, test plans, scripts, and end-to-end scenarios.
• Perform functional, regression, integration, and end-to-end testing with data validation.
• Identify, document, and track defects in Jira throughout the lifecycle.
• Review requirements with stakeholders to ensure testability and accuracy.
• Coordinate stakeholder testing and obtain formal UAT approval before deployment.
• Develop and maintain testing docs, release materials, user guides, and training resources.
• Monitor outcomes and propose process improvements based on feedback and issues.

Skills

UAT

Test planning

Requirements validation

Defect management

Jira

Agile methodologies

Enterprise apps

Test docs

Business analysis

User training

Vendor collaboration

Process improvement

Microsoft 365 tools

Education

Bachelor’s degree in IT/CS or related

Tools

Jira

CRM/ERP/HRIS stack

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are

Role

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The IT UAT Analyst ensures software enhancements and system changes meet business requirements through User Acceptance Testing (UAT), business validation, defect management, and production release support. This role partners with business stakeholders, developers, and vendors to validate solutions, identify issues before deployment, and support successful adoption of new functionality.

Primary Responsibilities

• Develop and execute UAT strategies, test plans, test scripts, and end-to-end scenarios for internally and externally developed solutions.
• Perform functional, regression, integration, and end-to-end testing, including test data preparation and validation of defect resolutions.
• Identify, document, prioritize, and track defects in Jira throughout the development lifecycle, partnering with developers and vendors to resolve issues.
• Review business requirements with stakeholders to ensure they are complete, testable, and aligned with expected system behavior.
• Coordinate stakeholder testing, document results, identify gaps and risks, and obtain formal UAT approval prior to deployment.
• Develop and maintain testing documentation, release materials, user guides, knowledge base articles, and training resources.
• Monitor testing outcomes, business feedback, and production issues to identify trends and recommend process improvements.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field; equivalent experience may be considered.
• 3–5 years of experience in User Acceptance Testing or Business Systems Analysis.
• Experience working within Agile development environments.
• Experience testing enterprise business applications such as Salesforce, CRM, ERP, or HRIS platforms.
• Experience with Jira or similar tools for test, defect, and issue management.
• Strong analytical, problem-solving, written, and verbal communication skills.

Skills

• User Acceptance Testing (UAT)
• Test planning and execution
• Requirements validation
• Defect and issue management
• Jira and Agile methodologies
• Enterprise business applications
• Test and release documentation
• Business analysis
• User training and enablement
• Cross-functional and vendor collaboration
• Process improvement
• Microsoft 365 and documentation tools

What We Bring to the Table

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [e-mail]
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: [phone]

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:: $72,300 USD - $85,000 USD