Manager, IT Operations

24 Hour Home Care; El Segundo (CA); Hybrid; USD 110,000 - 133,000; Full time

Job summary

24 Hour Home Care is seeking a Manager of IT Operations to lead day-to-day IT operations, ensure system reliability, and manage a team of IT professionals and external vendors. The role drives risk management, security, and compliance across HIPAA and NIST frameworks while partnering with stakeholders to scale technology services.

The position is hybrid, based in El Segundo, with regular collaboration across business units and responsibility for budgets and SLAs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; master’s degree preferred.
• 6+ years of experience in IT operations or infrastructure.
• Strong knowledge of enterprise infrastructure, networking, cybersecurity, virtualization, cloud technologies, and IT operations best practices.
• 1-2 years of people leadership preferred.
• Experience with IT governance, security, and compliance frameworks (ITIL, HIPAA, NIST).

Responsibilities

• Lead day-to-day IT operations and infrastructure, ensuring the availability, performance, security, and reliability of systems, networks, cloud environments, and technology services.
• Manage, coach, and develop IT team members while establishing clear performance expectations, operational standards, and opportunities for professional growth.
• Lead IT projects and technology initiatives from planning through implementation, partnering with cross-functional stakeholders to manage requirements, timelines, resources, risks, and successful delivery.
• Manage technology vendors, contracts, service-level agreements, and the IT operations budget to ensure strong performance, appropriate resource allocation, and cost-effective solutions.
• Oversee IT risk, security, and compliance activities, including HIPAA and NIST requirements, cybersecurity assessments, incident response, third-party security reviews, and remediation efforts.

Skills

IT operations

Infrastructure management

Team leadership

Cybersecurity and risk management

Project management

Vendor management

Problem-solving

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Master’s degree preferred

Job description

Build a Career That Changes Lives—Including Your Own.

24 Hour Home Care is a leading provider of home care and community-based services dedicated to helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to growth, innovation, and operational excellence.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work, hear what drives our team, and discover the impact you can make at 24 Hour Home Care.

Who You Are

Role

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details!

The Role

The Manager, IT Operations leads the day-to-day performance, reliability, and security of the organization’s IT infrastructure and operations. This role manages internal IT professionals and external vendors while ensuring systems, networks, cloud environments, and technology services effectively support business needs. The Manager partners across the organization to strengthen IT operations, lead technology initiatives, manage risk and compliance, and continuously improve the scalability and efficiency of the technology environment.

Primary Responsibilities

• Lead day-to-day IT operations and infrastructure, ensuring the availability, performance, security, and reliability of systems, networks, cloud environments, and technology services.
• Manage, coach, and develop IT team members while establishing clear performance expectations, operational standards, and opportunities for professional growth.
• Lead IT projects and technology initiatives from planning through implementation, partnering with cross-functional stakeholders to manage requirements, timelines, resources, risks, and successful delivery.
• Manage technology vendors, contracts, service-level agreements, and the IT operations budget to ensure strong performance, appropriate resource allocation, and cost-effective solutions.
• Oversee IT risk, security, and compliance activities, including HIPAA and NIST requirements, cybersecurity assessments, incident response, third-party security reviews, and remediation efforts.

This is a hybrid position, coming into the El Segundo office 3x per month.

Work Schedule:

Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field required; master’s degree preferred.
• 6+ years of experience in IT operations or infrastructure, including experience managing complex technology environments and leading IT professionals.
• Strong knowledge of enterprise infrastructure, networking, cybersecurity, virtualization, cloud technologies, and IT operations best practices.
• 1-2 years of people leadership preferred.
• Experience leading IT projects, managing technology vendors, and overseeing operational budgets, risks, and service delivery.
• Experience working with IT governance, security, and compliance frameworks, including ITIL, HIPAA, NIST, or similar standards.

Skills

• IT operations
• Infrastructure management
• Team leadership
• Cybersecurity and risk management
• Project management
• Vendor management
• Problem-solving
• Cross-functional collaboration

What We Bring to the Table:

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [e-mail]
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: [phone]

The expected California Pay Range for this position:: $109,970 USD - $132,652 USD