IT Training Specialist – MyChart Bedside

Jobtailor; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Epic Training Coordinator to lead inpatient training for clinicians and IT staff. You will partner with IP educators to design curriculum, coordinate user-level training, and deliver end-user and super-user sessions across Epic modules.

The role requires strong communication, organizational skills, and the ability to present to large groups and leadership. Certification in Epic applications is preferred or a plan to obtain it within a set timeframe.

Qualifications

• Bachelor's degree in computer science, information systems, or related discipline preferred.
• Experience in training all user levels, including physicians.
• Epic certifications or willingness to obtain within a reasonable timeframe.
• Excellent organizational and communication skills.

Responsibilities

• Provide Epic inpatient training to clinicians and IP department educators.
• Coordinate training for each user/super user level.
• Develop training plans with IP educators.
• Perform end user and super user training.
• Coordinate training documentation for all Epic modules.
• Maintain communication between departments and IT for Epic training.
• Identify improvements and monitor customer satisfaction.

Skills

Verbal communication

Written communication

Organizational skills

Public speaking

Education

Bachelor's degree in CS/IS

Tools

Epic Systems

Epic Applications Certification

Job description

Responsibilities

• Conduct general overviews of the system in front of various levels of the organization
• Provide general Epic inpatient training to incoming clinicians and IP department educators
• Responsible for IP generalist curriculum content (script)
• Coordinate appropriate level of training for each user/ super user
• Performs training for specific IP area (s) in conjunction with IP department superusers and educators
• Assists with scenario based training
• Ensure deliverables are approved by the appropriate Users QA sign off deliverables for your area(s) of responsibility
• Works closely with Team lead in designated area(s)
• Develop training plan for designated area(s) in conjunction with IP department educators
• Required to perform end user and super user training
• Assists with on/training issues
• Coordinates training documentation for all Epic modules
• Maintains effective levels of communication between the organizational departments and IT for Epic training
• Demonstrates a professional attitude and ability to relate well with executive management, physicians, other care providers, patients, and others in the hospital community
• Proactively identifies improvement opportunities and implements solutions required to improve IT education
• Monitors customer satisfaction for IT services within the business and mitigates complaints about IT service quality
• Coordinates, with the IT executive team, the prioritization of available resources in order of business priorities.
• Identifies opportunities for business and education process improvement after understanding key business processes and the impact that technology may have on these business processes
• Performs other duties as necessary or assigned by the Chief Information Officer (CIO) and IT Senior Management.

Requirements

• Bachelor’s degree in computer sciences, information systems, or related discipline, preferred.
• Working knowledge of clinical and ancillary functions including, but not limited to Results, Orders, Clinical Documentation, Barcoding and Med Charting, E-mar and Pharmacy, Scheduling, ADT, EMPI, Registration, HIM, Billing / Collections, Cardiology, Lab, Radiology, PACS, ICU, Oncology, and Surgery. Epic experience strongly preferred.
• Demonstrated ability to think outside the boundaries of IT and avoid a “technology for technology’s sake” approach to strategy.
• Experience training all levels of users, including physicians
• Appropriate certification in Epic applications (Clin Doc, Orders) or willingness to obtain certification within a recommended timeframe.
• Strong organizational skills
• Excellent verbal and written communication skills
• Able to present in front of large groups
• Comfortable interacting with various levels of leadership
• Experience with technology and/or healthcare is strongly desired
• Knowledge of basic workstation functionality
• Ability to troubleshoot basic workstation issues
• Epic Training Certification, preferred

Core Competencies

Demonstrates expertise in Epic training and curriculum development, with a strong focus on user engagement and communication across various organizational levels. Proficient in identifying improvement opportunities within IT education and ensuring effective training delivery for clinical and ancillary functions.

Highest-signal resume keywords

• Epic Experience
• Epic Training Certification
• User Training Coordination
• Clinical Documentation Knowledge
• Strong Organizational Skills

ATS Optimization Keywords

Hard Skills

• Epic Modules Coordination
• Clinical Documentation
• Barcoding
• E-mar
• Pharmacy
• Scheduling
• ADT
• EMPI
• Registration
• Billing

Soft Skills

• Excellent Verbal Communication
• Excellent Written Communication
• Professional Attitude
• Ability to Relate Well with Leadership
• Customer Satisfaction Monitoring

Certifications & Qualifications

• Epic Applications Certification

Industry Keywords

• Healthcare
• Clinical Functions
• Ancillary Functions
• IT Education
• Process Improvement

Tools & Technologies

• Epic Systems
• Workstation Functionality
• IT Services