Epic Revenue Cycle & Systems Analyst

Jobtailor; Moraine (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor in Moraine, Ohio is seeking an experienced Epic Revenue Cycle Specialist to serve as the primary contact for Epic-related issues, coordinate tickets, and work with the Digital Health & Technology team. The role requires 3-5 years of Epic experience, Epic certifications, and a solid understanding of billing workflows.

You'll collaborate with IT, compliance, finance, and clinical teams to optimize processes and support upgrades.

Qualifications

• Bachelor's degree in a related field required.
• Epic experience and certifications preferred.
• Experience submitting and managing system tickets in healthcare preferred.
• Strong understanding of healthcare billing, registration, scheduling, and denial management.
• Proficiency with Epic revenue cycle modules and system navigation.

Responsibilities

• Serve as the primary point of contact for Epic Revenue Cycle issues and improvements.
• Submit and manage Epic support tickets with Digital Health & Technology teams.
• Track request progress and communicate updates to stakeholders.
• Collaborate with leaders and end-users to identify workflow gaps and Epic solutions.
• Lead or support Epic configuration, testing, validation, and go-live implementation.
• Monitor system performance and data trends.
• Assess impact of upgrades and best practices on Revenue Cycle ops.
• Participate in governance and change-control processes.
• Develop and maintain workflow, configuration, and enhancement docs.
• Provide education or training on system changes.
• Partner with IT, compliance, finance, clinical teams, and others.
• Participate in special projects and cross-functional groups.
• Assist with new Epic modules and system integrations.
• Provide reports, data extracts, and analyses for audits and leadership.
• Support downtime and recovery planning and collaboration with training/quality.

Skills

Epic Systems Experience

Epic Certification

Healthcare Billing Workflows

System Support Ticket Management

Analytical Skills

Stakeholder Management

Project Management

Education

Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field

Tools

Epic Systems

Digital Health & Technology Tools

Third-Party Tools

Job description

• Serve as the primary point of contact for Revenue Cycle Epic-related issues, enhancements, and improvement opportunities
• Submit and manage Epic support tickets and enhancement requests with the Digital Health & Technology team
• Track request progress and communicate updates to stakeholders
• Collaborate with operational leaders and end-users to identify workflow gaps and recommend Epic solutions
• Lead or support Epic configuration, testing, validation, and go-live implementation projects
• Monitor and analyze system performance and data trends
• Assess the impact of Epic upgrades, new functionality, and best practices on Revenue Cycle operations
• Participate in Epic governance and change-control processes
• Develop and maintain workflow, configuration, and enhancement documentation
• Provide education or training on system changes and new functionality
• Partner with IT, compliance, finance, clinical teams, and other stakeholders
• Participate in special projects, committees, and cross-functional workgroups
• Assist with new Epic modules, third-party tools, and system integrations
• Provide reports, data extracts, and system analysis for audits, leadership requests, and operational reviews
• Support strategic planning, downtime and recovery processes, and collaboration with training or quality teams

Requirements

• 3-5 years of job-related experience
• Experience with Epic systems required
• Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field required
• Epic certification(s) in relevant modules such as Resolute HB/PB, Cadence, or Prelude preferred
• Prior experience submitting and managing system support tickets or project requests in a healthcare setting preferred
• Strong understanding of healthcare billing, registration, scheduling, and denial management workflows
• Proficiency with Epic revenue cycle modules and system navigation
• Strong problem-solving, analytical, and organizational skills
• Strong interpersonal communication and stakeholder management abilities
• Ability to work independently, manage multiple priorities, and drive projects to completion
• Knowledge of change control and system governance processes is a plus

Core Competencies

Demonstrates expertise in Epic systems, including configuration, testing, and implementation within the Revenue Cycle. Strong analytical and problem-solving skills are essential for optimizing workflows and managing system performance.

Highest-signal resume keywords

• Epic Systems Experience
• Epic Certification
• Healthcare Billing Workflows
• System Support Ticket Management
• Analytical Skills

ATS Optimization Keywords

Hard Skills

• Epic Configuration
• Epic Testing
• Epic Validation
• Data Analysis
• Workflow Documentation
• System Integration
• Revenue Cycle Management
• Change Control Processes
• System Navigation
• Project Management

Soft Skills

• Interpersonal Communication
• Stakeholder Management
• Organizational Skills
• Problem-Solving
• Independent Work

Certifications & Qualifications

• Epic Certification in Resolute HB/PB
• Epic Certification in Cadence
• Epic Certification in Prelude

Industry Keywords

• Revenue Cycle
• Healthcare Administration
• System Governance
• Denial Management
• Operational Reviews

Tools & Technologies

• Epic Systems
• Digital Health & Technology Tools
• Third-Party Tools