IT Training Coordinator (Provisional)

Wayne-Finger Lakes BOCES; Village of Newark (NY); On-site; USD 60,000 - 95,000; Full time

Job summary

Wayne-Finger Lakes BOCES seeks a Technology Training Specialist to design and deliver agency-wide programs covering computer systems, end-user software, cloud apps, and digital workplace tools.

The role advises departments on technology planning, hardware deployment, software adoption, cloud migration, and system integration, while developing modules that build staff proficiency in core systems and best practices in instructional technology and data tools.

Qualifications

• Bachelor's degree in Computer Science/Information Technology or closely related field or higher.
• Associate's degree in a related field plus 2 years of full-time paid experience in systems analysis, support, or training.
• High school diploma plus 4 years of relevant experience in systems analysis, support, training, or information systems.
• Equivalent combination of training and experience as defined by the above options.

Responsibilities

• Designs, coordinates, and delivers agency-wide technology training programs for computer systems and digital workplace tools.
• Advises departments on technology planning, hardware deployment, software adoption, cloud migration, and system integration.
• Develops training modules for core digital systems and productivity suites.
• Creates advanced training for data tools and specialized software.
• Configures and okay new applications to meet training objectives and workflows.
• Maintains digital resources, documentation, runbooks, and knowledge bases used in technology operations.
• Evaluates software and cloud-based tools for leadership based on needs and trends.
• Establishes user groups and communities of practice to share best practices.

Skills

Computer systems

Cloud technologies

Digital tools

Instructional methods

English communication

Education

Bachelor's degree in related field

Associate's degree + 2 years experience

High school diploma + 4 years experience

Equivalent combination of training/experience

Job description

• Designs, coordinates, and facilitates agency-wide technology training programs covering computer systems, end-user software, technology coordinators' cloud applications, and digital workplace tools.
• Advises departments and component school districts on technology planning and implementation, including hardware deployment, software adoption, cloud migration, and systems integration.
• Develops and delivers training modules that familiarize employees with core digital systems, productivity suites, and technology best practices.
• Develops and administers advanced and role-specific technology training, including data tools, instructional technology platforms, specialized software, and other digital resources.
• Assists with configuring and customizing new applications and existing systems to support training objectives, optimize workflows, and address departmental technology needs.
• Maintains digital resources and documentation, including file structures, knowledge bases, standard operating procedures, operational runbooks used in technology operations, and related technology resources.
• Evaluates, tests, and recommends software solutions, digital learning tools, cloud-based technologies, and enterprise applications to leadership based on organizational needs and emerging technology trends.
• Establishes and supports user groups and communities of practice that foster collaboration, shared learning, and the exchange of best practices related to digital tools and data systems.
• Develops and distributes digital communications regarding technology initiatives, system updates, available technology resources, and training opportunities.
• Represents the department or agency at technology conferences, workshops, seminars, and other professional development events and activities.

MINIMUM QUALIFICATIONS: EITHER:

• 1. Possession of a Bachelor's Degree, or higher, in Computer Science, Information Technology, or a closely related field; OR
• 2. Possession of an Associate's Degree in Computer Technology, Information Technology, or a closely related field and two (2) years of full-time paid experience or its part-time equivalent, in systems analysis computer support, technology training, information systems, or closely related field; OR
• 3. Graduation from high school or possession of a high school equivalency diploma and four (4) years of full-time paid experience, or its part-time equivalent, in systems analysis, computer support, technology training, information systems, or closely related field; OR
• 4. An equivalent combination of training and experience as defined by the limits of (1), (2), and (3).

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of computer systems, hardware, software applications, cloud-based technologies, digital workplace tools, and related technology resources.
• Knowledge of office terminology and procedures.
• Working knowledge of instructional methods and techniques used in technology training.
• Ability to train others in the use of computer hardware, software, cloud-based technologies, digital workplace tools, and related technology resources.
• Ability to explain technical concepts clearly to users with varying levels of technological experience.
• Ability to evaluate software applications and technology resources.
• Ability to develop user documentation, procedures, and instructional materials.
• Ability to create flowcharts, schedules, and tables related to data processing.
• Ability to establish and maintain effective working relationships with others.
• Ability to communicate effectively in English, both orally and in writing.
• Ability to follow complex written and oral instructions.
• Analytical ability and sound judgment.
• Physical condition commensurate with the demands of the position.