Information Technology Analyst II

Leon County Sheriff's Office; Tallahassee (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Leon County Sheriff's Office is seeking a mid-level IT analyst to perform system and process analysis, design, build, implement, test, and maintain agency IT systems. The role emphasizes applying departmental operations knowledge to projects and relying on experience to plan goals, with independent work and integrity at the core.

The position requires strong data entry, time management, advanced computer skills, and excellent written and verbal communication.

Qualifications

• Requires high school diploma or GED and a bachelor’s degree in computer science or equivalent experience.
• 3–4 years of analysis, design, programming, implementation, testing, troubleshooting, documentation, and maintenance for software development.
• Preferred experience with relational database analysis, design, development, and maintenance.

Responsibilities

• Perform complex troubleshooting procedures and system/data analysis to resolve help desk problems.
• Manage small to medium projects with some independence and minimal guidance.
• Provide training documentation and training to transitions to support.
• Monitor system activities, identify issues, resolve problems, and escalate as needed.
• Communicate effectively in writing and oral form and provide professional customer service.

Skills

Data entry

Time management

Advanced computer skills

Written communication

Customer service

Problem solving

Education

High school diploma or GED

Bachelor's degree in computer science

3–4 years of software development experience

Tools

Delphi

.NET

CSS

HTML

XML

JavaScript

AJAX

Pascal

MSSQL

SharePoint

MySQL

C#

Job description

The position is a mid level position that is primarily responsible for performing system or process analysis, designing, building, implementation, testing, maintenance and support of the agency Information Technology systems. The majority of the duties will include understanding and applying concepts, practices and procedures related to departmental operations to maximize technology project implementations. To maintain a high level of technical competence in areas of responsibility and able to review, analyze, and evaluate Information Technology system operations for peak performance. To rely on experience and judgment to plan and accomplish goals. To work independently with minimal guidance. This position adheres to the agency core values of honesty and integrity, accountability, teamwork, trust and respect and commitment to excellence. To be successful in this position, the employee must demonstrate competency in data entry and retrieval skills, time management skills, advanced computer skills, general communication skills (both written and oral), inter-personal skills, customer service skills and problem-solving skills.

1. Performs complex troubleshooting procedures and system and data analysis in resolving user problems reported to the help desk.
2. Fundamental knowledge of project management methods and able to manage small to medium projects autonomously.
3. Provides training documentation and/or training as needed to transition to support, both internal and external to IT.
4. Monitors system activities, identifies issues, resolves problems, and appropriately escalates issues to manager or vendor. Serves as an issue resolution resource.
5. To work independently with minimal guidance.
6. Ability to work closely with others as a team.
7. Ability to effectively communicate both orally and in writing.
8. Ability to provide professional customer service skills to both the public and agency members.
9. Ability to prepare and present clear, accurate, concise and objective written and oral reports.
10. Ability to meet requirements and maintain required licensures and certifications as well as agency required in-service training.
11. Ability to adhere to the standards and principles of the agency's core valuesand professionally represent the agency.
12. Ability to report to work timely, consistently and as scheduled.
13. Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the workplace.

• High school diploma or GED; AND
• Bachelor's degree in computer science; OR
• Three to four (3-4) years of experience in the analysis, design, programming, implementation, testing, troubleshooting, documentation, and maintenance as applied to software development; OR
• Equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above; AND
• Preferred experience with relational database analysis, design, development, and maintenance; AND
• Preferred computer languages include, but are not limited to, Delphi, .NET, CSS, HTML, XML, Java Script, AJAX, Pascal, C++, MSSQL, Sharepoint, MySQL, C#.

• Must be able to lift, push, carry or pulla minimum of 50 pounds independently.
• Possess and maintain a valid driver's license with a satisfactory driving history.

Other Necessary Requirements

• At least two relevant and current technical certifications such as CompTIA (A+, Tech+, Network+, or ITF+), ITIL Foundation, MS-365 Endpoint/Desktop/Server Administrator Associate, Intermediate MS Office, MS Visual Studio, SQL Database, Azure and/or AWS Services, or Vendor Specific certification (e.g. VMWare).
• Three or more years of related technical experience.
• Intermediate understanding of computer hardware (both physical and virtual), Windows operating systems (both Desktop and Server), Active Directory, application development, and networking.
• Demonstrated ability to lead medium scale technical projects with minimal assistance or direction; ability to write complex scripts, and conduct desktop and/or server application installations across multi-tier environments.