IT Training and Development Specialist (hybrid-remote)

Nanosoft Consulting Talent Page; Atlanta (GA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

A technology consulting firm is seeking an IT Training and Development Specialist to administer training for end users and facilitate meetings between business users and IT personnel. This role requires strong customer service skills, experience training on software, and proficiency with MS Office. Candidates should have 3 years of relevant experience, demonstrating accountability and the ability to operate within cross-functional teams. This position supports the Department of Revenue in upgrading user capabilities through effective training programs.

Qualifications

• 3 years of experience in educational, training, or instructional services.
• Proficiency in producing training or instructional videos.
• Experience testing and coordinating system upgrades.
• Experience using SharePoint or similar software for sharing documentation.
• Experience testing and coordinating testing of new installations and system upgrades.
• Experience producing training or instructional videos and documents.

Responsibilities

• Administer training for end users and trainers.
• Consult with vendors for instructional documentation.
• Develop change management plans for systems.
• Produce instructional training videos and documents.
• Schedules training, maintains records, sets up equipment.
• Develop change management plans for transition to new systems.
• Documents business processes and creates instructional documents for users.
• Track and report on system changes.

Skills

Customer Service

Accountability

Results Orientation

Teamwork and Cooperation

Judgment and Decision Making

Cross-functional team collaboration

Training on software applications

MS Office proficiency

SharePoint

Testing coordination

Training video/document production

Education

High School Diploma or GED

Tools

MS Office - Word

MS Office - Excel

MS Office - PowerPoint

LMS365

Visio

SharePoint

Job description

Overview

IT Training and Development Specialist (hybrid-remote) – Job Openings

Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives, in support of our efforts to continually upgrade the skills and capabilities of end users and the Department of Revenue (DOR).

Must be able to train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes. The incumbent must be able to build relationships with business resources across all divisions within the Dept. Must be able to facilitate meetings and work as a liaison between the business users and IT personnel on system changes. The incumbent must also be able to produce training or instructional videos and other training documents on system changes and upgrades.

Responsibilities

• Administers training for end users and other trainers
• Consults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users
• Identify training needs based on new system functionalities and/or changes in workflow or business processes
• Produce instructional or training videos and documents for use in support of training
• Provides services such as scheduling of training, maintaining records, setting up/checking equipment
• Develop change management plans for transition to new or upgraded systems
• Documents business processes and create instructional documents for users of new or upgraded systems
• Track and report on system changes

Entry Qualifications

High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area. (IT/IS, End User Support etc.)

Essential Qualifications

• Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systems
• Accountability
• Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals
• Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties, under general supervision
• Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
• Experience working with cross-functional teams in managing various initiatives, and bridging the gap between the business operations and technology teams
• Experience training on software applications or large-scale system implementations
• Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS365 and Visio
• Experience using SharePoint or similar software for sharing documentation
• Experience testing and coordinating testing of new installations and system upgrades
• Experience producing training or instructional videos and documents

Priority Consideration

• Technical Writer certification
• Experience testing and coordinating testing of new installations and system upgrades
• Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, and Visio.
• Experience developing adequate training or instructional materials for end users
• Experience using SharePoint or similar software for sharing documentation