IT Training and Development Specialist

Jobtailor; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor is seeking an ITS Trainer to coordinate testing and training for system initiatives. The role involves training on software applications or large-scale systems and developing instructional materials for end users and trainers.

The ideal candidate will have a High School Diploma or GED with 3 years of related experience, strong MS Office skills, and experience with SharePoint and LMS365. You will work with cross-functional teams to ensure smooth transitions during upgrades.

Qualifications

• High School Diploma or GED with 3 years of educational/training experience in IT/IS or end-user support.
• Demonstrated customer service skills addressing internal & external issues while supporting systems.
• Ability to meet deadlines and drive team performance.
• Ability to balance user needs with department requirements when making decisions.

Responsibilities

• Coordinate testing and training for trainers on system initiatives.
• Train on software applications and large-scale systems; identify risks and process improvements.
• Build relationships with business resources across divisions.
• Facilitate meetings between business users and IT on system changes.
• Produce training videos and documentation on system changes and upgrades.
• Administer training for end users and trainers.
• Consult with vendors/technical staff to validate functionality for end users.
• Identify training needs based on new system functionalities and workflow changes.
• Develop change management plans for transitions to new systems.
• Document business processes and create instructional materials for users.
• Track and report on system changes.

Skills

Customer service

Accountability

Decision making

Teamwork

Cross-functional teams

Software training

MS Office

SharePoint

Testing coordination

Training videos

Education

High School Diploma or GED

Tools

LMS365

Visio

SharePoint

Job description

• Under general supervision, the ITS Trainer will work with end users and other personnel to coordinate testing and training for trainers on design and development of system initiatives
• Train on software applications or large-scale systems while also identifying areas of risk or for improvement on business processes
• Build relationships with business resources across all divisions within the Dept
• Facilitate meetings and work as a liaison between the business users and IT personnel on system changes
• Produce training or instructional videos and other training documents on system changes and upgrades
• Administers training for end users and other trainers
• Consults with vendors or technical staff to validate functionality and workflow for preparation of instructional or training documentation for communications to end users
• Identify training needs based on new system functionalities and/or changes in workflow or business processes
• Develop change management plans for transition to new or upgraded systems
• Documents business processes and create instructional documents for users of new or upgraded systems
• Track and report on system changes

Requirements

• High School Diploma or GED AND 3 years of experience providing educational, training or instructional services in functional area (IT/IS, End User Support etc.)
• Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs and in relations to maintenance of systems
• Accountability Results Orientation: Demonstrated ability to meet deadlines and manage team to achieve performance goals
• Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties under general supervision
• Teamwork and Cooperation: Demonstrated ability to promote the team atmosphere, be inclusive of all team members, and work well with co‑workers & leadership
• Experience working with cross‑functional teams in managing various initiatives, and bridging the gap between the business operations and technology teams
• Experience training on software applications or large-scale system implementations
• Demonstrated proficiency in MS Office - Word, Excel, PowerPoint, LMS365 and Visio
• Experience using SharePoint or similar software for sharing documentation
• Experience testing and coordinating testing of new installations and system upgrades
• Experience producing training or instructional videos and documents