Technical Trainer

Jobtailor; Chantilly (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a skilled training specialist in Chantilly, VA to design and deliver technical training for customers and employees. You will create training materials, conduct sessions in person and virtually, and collaborate with product teams to ensure content reflects current CACMS features.

The ideal candidate has 5+ years of IT or training experience, excellent communication skills, and familiarity with Salesforce and MS Teams. Travel up to 25% may be required.

Qualifications

• Bachelors degree in engineering, CS, math, education, business administration, or MIS.
• 5 years of experience in training and/or IT.
• Experience delivering software training to end users in classroom, virtual, or one-on-one.
• Excellent written, verbal, and interpersonal communication skills.
• Willingness to travel up to 25% domestically and internationally.
• Experience with Salesforce and MS Teams for training delivery.
• Technical certifications such as MCT, MCE, or MS Endpoint Administrator preferred.

Responsibilities

• Design and deliver comprehensive technical training and materials.
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc sessions.
• Work with customer teams to establish training content and objectives.
• Ensure training materials reflect current CACMS features, updates, and best practices.
• Create documentation for standardized data collection and collaboration processes.
• Follow defined processes and document issues clearly.
• Provide daily status reporting to management and customers during training activities.
• Track training completion rates and maintain records in LMS.
• Establish and maintain relationships with Posts, domestic offices, and stakeholders.
• Communicate effectively with technical and non-technical audiences.
• Coordinate training schedules, logistics, and participant communications.

Skills

Public speaking

Training delivery

Communication skills

Relationship building

Teamwork

Documentation

Independent work

Education

Bachelor's degree in engineering, CS, math, education, business administration, or MIS

Tools

Salesforce

MS Teams

LMS

Job description

Responsibilities

• Design, develop, organize, and deliver comprehensive technical training and related materials in support of customers and/or company employees.
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.
• Work with customer teams and functional organizations to establish training content and objectives.
• Ensure training materials reflect current CACMS features, updates, and best practices.
• Create documentation for standardized data collection, inspection, and collaboration processes.
• Follow defined processes and document any issues or problems clearly.
• Provide daily status reporting to management and customers during training activities.
• Track training completion rates and maintain accurate records in learning management systems.
• Establish and maintain positive relationships with Posts, domestic offices, and other stakeholders.
• Communicate effectively with both technical and non-technical audiences.
• Coordinate training schedules, logistics, and participant communications.

Requirements

• Bachelors degree in engineering, computer science, mathematics, education, business administration, or management information sciences.
• 5 years of experience in training and/or Information Technology.
• Experience delivering software applications training to end users in a classroom, one-on-one setting, virtual setting, or equivalent teaching environment.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated initiative, sound judgment, and effective decision-making.
• Ability to travel up to 25% domestically and internationally.
• Ability to communicate effectively with both technical and non-technical audiences.
• Ability to work independently and within small teams.
• Ability to follow defined processes and document issues or problems clearly.
• One or more technical certifications, such as Microsoft Certified Trainer, Microsoft Certified Educator, or MS Endpoint Administrator, highly preferred.
• Experience training end users on complex hardware and software solutions is highly preferred.
• Experience delivering technical training via remote training tools such as MS Teams.
• Experience with Salesforce.