IT Trainer, Tier 1

Empire State Development; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Empire State Development is seeking an Information Technology Trainer to design and deliver hands-on training across software, IS, and hardware used in the organization. You will create materials, schedule workshops, and deliver sessions in person or virtually to support user skill development.

The role requires 3–5 years of IT training experience, strong communication, and the ability to work with diverse users while aligning content with IT policies and organizational goals.

Qualifications

• Bachelor’s degree or 2‑year degree with 5+ years’ IT/training experience.
• 3–5 years’ IT training experience delivering to diverse audiences.
• Proven ability to teach adult learners and adapt content.

Responsibilities

• Design and deliver IT training programs for diverse audiences.
• Develop and maintain up‑to‑date training materials and FAQs.
• Set up training environments and necessary equipment.
• Explain technical concepts clearly to varied users.
• Collaborate with IT staff to validate and refine content.
• Align training with organizational goals and compliance.
• Gather user feedback and measure training effectiveness.
• Troubleshoot user issues and assist with DR testing.
• Work onsite and/or remote per NYS/ESD guidelines.

Skills

Excellent written and verbal comms

Training delivery

Microsoft 365 expertise

Instructional design

Diversity audience communication

Education

Bachelor's degree in Computer Science, Information Systems, or IT-related field

Tools

Windows OS

MS 365

VDI Horizon

MS Dynamics

SharePoint

Zoom

Google Workspace

ChatGPT

Monday.com

SmartDraw

Job description

*This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.

*Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.

BASIC FUNCTION:

ESD’s Information Technology Trainer is responsible for delivering engaging, hands-on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, Monday.com, Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one-on-one sessions, both virtually and in person, to support user engagement and skill development for ESD resources.

WORK PERFORMED:

• Design and deliver IT training programs for diverse audiences.
• Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs).
• Set up training environments, including necessary equipment and software.
• Communicate technical concepts clearly to both technical and non-technical users.
• Collaborate with IT staff and subject matter experts to validate, refine, and enhance content.
• Align training with organizational goals, compliance requirements, and industry trends.
• Serve as liaison among end users, leadership, and IT teams.
• Represent the voice of the user by collecting and communicating user feedback.
• Evaluate training effectiveness and adjust approaches as needed.
• Identify and assist in troubleshooting user-defined problems.
• Ensure the work is completed within the guidelines set by IT policies.
• Assist with ESD Disaster Recovery efforts, testing and documentation.
• Perform other related duties and projects as directed by IT Management.
• Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs.

MINIMUM REQUIREMENTS:

Education level required: Bachelor's degree in Computer Science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience).

Relevant experience required: 3-5 years’ experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short-term, workplace-based IT training. Experience teaching adult learners with diverse technical skills.

Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer-service orientation with strong interpersonal skills.