IT Training Specialist - Hybrid, O365 & End-User Tech

Empire State

City of Niagara Falls (NY)

Hybrid

USD 80,000 - 90,000

Full time

14 days+

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Job summary

Empire State seeks an IT Trainer in New York to design and deliver engaging, hands-on training for software applications, operating systems, and hardware used across the organization. Responsibilities include creating materials and delivering workshops and webinars, in person or virtually, to boost user proficiency.

The role requires 3–5 years of teaching IT topics, a bachelor's degree (or equivalent), and strong communication.

Qualifications

Bachelor's degree in Computer Science, Information Systems, or IT-related field or 2-year degree with 5+ years’ experience.
3-5 years’ experience teaching IT training to diverse groups and adult learners.
Strong communication skills and proficiency with Microsoft 365.

Responsibilities

Design and deliver IT training programs for diverse audiences.
Develop and maintain up-to-date instructional materials (manuals, tutorials, FAQs).
Set up training environments, including necessary equipment and software.
Communicate technical concepts clearly to both technical and non-technical users.
Collaborate with IT staff and subject matter experts to validate content.
Align training with organizational goals, compliance requirements, and industry trends.
Serve as liaison among end users, leadership, and IT teams.
Represent the voice of the user by collecting and communicating user feedback.
Evaluate training effectiveness and adjust approaches as needed.
Identify and assist in troubleshooting user-defined problems.
Ensure the work is completed within the guidelines set by IT policies.
Assist with ESD Disaster Recovery efforts, testing and documentation.
Perform other related duties and projects as directed by IT Management.
Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs.