IT Trainer, Tier 1

State of New York - Empire State Development, NYS; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Equal Opportunity Employer

Hybrid work schedule possible

Job summary

The State of New York - Empire State Development, NYS is seeking an Information Technology Trainer to design and deliver hands‑on training for software, systems, and hardware used within ESD. The role emphasizes creating materials, scheduling sessions, and delivering both in‑person and virtual training to empower users.

The ideal candidate has 3–5 years in IT training, strong communication, and proficiency with MS O365, SharePoint, and other enterprise tools.

Qualifications

• Education and experience as specified in the posting.
• 3–5 years IT training delivery experience.
• Ability to train diverse audiences and translate technical concepts.

Responsibilities

• Design and deliver IT training programs for diverse audiences.
• Develop and maintain up-to-date manuals, tutorials and FAQs.
• Set up training environments with required software and hardware.
• Communicate technical concepts clearly to both technical and non-technical users.
• Collaborate with IT staff and subject matter experts to refine content.
• Align training with policies, goals and industry trends.
• Serve as liaison among end users, leadership and IT teams.
• Gather user feedback and act on it as needed.
• Evaluate training effectiveness and adapt approaches.
• Troubleshoot user issues and support incidents.
• Support Disaster Recovery efforts and documentation.
• Position may require onsite presence with possible hybrid work per policy.

Skills

IT training

Microsoft O365

Instructional design

Communication skills

Team collaboration

Education

Bachelor's degree in CS / IS

2-year degree + 5+ years exp

Tools

MS O365

Horizon VDI

MS Dynamics

SharePoint

Zoom

Google Workspace

ChatGPT

Monday.com

SmartDraw

Keeper

Job description

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Occupational Category Other Professional Careers

Salary Grade NS

Bargaining Unit None listed

Salary Range From $80000 to $90000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Workday

From 9 AM

To 5:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County New York

Street Address 5 Grand Central East

(formally 655 Third Avenue, New York, NY 10017)

City New York

State NY

Duties Description

• Applicants MUST submit a cover letter with resume to be considered.
• This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy.
• Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation.

BASIC FUNCTION

ESD’s Information Technology Trainer is responsible for delivering engaging, hands‑on training for various software applications, Information Systems and hardware resources utilized within the organization. This includes Microsoft (MS) Operating Systems, MS O365, Omnissa Horizon VDI, MS Dynamics, MS SharePoint, Zoom, Google Workspace, Google Gemini, ChatGPT, Keeper, Monday.com, Smart Draw, as well as many other applications or equipment used within ESD. The IT trainer is responsible for creating, scheduling, and delivering group workshops, webinars, and one‑on‑one sessions, both virtually and in person, to support user engagement and skill development for ESD resources.

WORK PERFORMED

• Design and deliver IT training programs for diverse audiences.
• Develop and maintain up‑to‑date instructional materials (manuals, tutorials, FAQs).
• Set up training environments, including necessary equipment and software.
• Communicate technical concepts clearly to both technical and non-technical users.
• Collaborate with IT staff and subject matter experts to validate, refine, and enhance content.
• Align training with organizational goals, compliance requirements, and industry trends.
• Serve as liaison among end users, leadership, and IT teams.
• Represent the voice of the user by collecting and communicating user feedback.
• Evaluate training effectiveness and adjust approaches as needed.
• Identify and assist in troubleshooting user‑defined problems.
• Ensure the work is completed within the guidelines set by IT policies.
• Assist with ESD Disaster Recovery efforts, testing and documentation.
• Perform other related duties and projects as directed by IT Management.
• Position expected to work onsite and/or remote consistent with NYS and ESD guidelines and needs.

Minimum Qualifications

Education level required: Bachelor's degree in Computer Science, Information Systems, or an IT related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Background in instructional design (via credentials or experience).

Relevant experience required: 3-5 years’ experience. Ability to work with a diverse group of people at both a functional and technical level and communicate at a level appropriate to audience; experience working independently and as part of a team. Proven success delivering short‑term, workplace‑based IT training. Experience teaching adult learners with diverse technical skills.

Knowledge Preferred: Excellent written and verbal communication, and expertise with Microsoft O365 applications. Certifications preferred. Customer‑service orientation with strong interpersonal skills.

Additional Comments

Salary range as specified.

Comprehensive Benefits Package.

Some positions may require additional credentials or a background check to verify your identity.

Telephone N/A

Fax N/A

Email Address [e-mail]

Address

Street 655 Third Avenue

City New York

State NY

WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY

StateJobsNY 2026 NYS Department of Civil Service