IT Trainer and Desktop Support

Gainor; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

A global law firm is seeking an experienced IT Trainer and Desktop Support Analyst to join their team in Midtown Manhattan. The role involves creating and delivering IT training programs, providing technical support, and maintaining training documentation. Candidates should have 5+ years of IT training experience, preferably in a law firm setting, and strong communication skills.

Qualifications

• 5+ years of IT training experience required.
• Experience in a mid to large sized law firm preferred.
• Flexibility to work outside of standard office hours.

Responsibilities

• Create and deliver IT training programs on various software.
• Provide technical support to staff on-site and remotely.
• Maintain records of technology-support requests and tickets.

Skills

IT training experience

Communication skills

Technical support

Education

Bachelor's degree in Information Technology

Tools

iManage

Work10

3E Elite

Intapp

Windows OS

Microsoft Office Suite

Intune Device Management

Active Directory

Office 365 administration

Job description

Our client, a global law firm, is seeking an experiencedIT Trainer and Desktop Support Analystto join their team! This position is5 days on-sitein their beautiful Midtown Manhattan office!*Job Responsibilities:

• Create and deliver IT training programs on various software, systems, and security protocols for staff
• Lead one-on-one and group training sessions with new hires that focus on firm-specific tools
• Create and maintain training documentation and resources
• Assess needs and update curriculum as new technology rollouts and upgrades occur
• Organize refresher training sessions for all staff
• Provide technical support to staff on-site and remotely (desktop systems, hardware, and software issues)
• Troubleshoot, diagnose, and resolve technical issues
• Ensure optimal performance and availability of firm-specific systems
• Manage user accounts, passwords, and security permissions within the firm’s IT systems
• Work with third-party vendors when necessary to escalate technical issues
• Maintain records of technology-support requests and tickets
• Salary Range: $90,000 - $130,000 based on experience
• Firm offers a full suite of benefits including

Skills and Qualifications

• 5+ years of IT training experience (including leading group training and creating documents and resources)
• Experience in a mid to large sized law firm
• Bachelor's degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience
• Proficient in iManage, Work10, 3E Elite, Intapp, Windows OS, Microsoft Office Suite, and other desktop applications
• Experience with IT ticketing systems
• Experience with Intune Device Management platforms
• Familiarity with Active Director, Office 365 administration, and network troubleshooting
• Knowledge of ITIL practices and service management frameworks
• Flexibility to work outside of standard office hours on occasion
• Excellent written and verbal communication skills

***Salary Range: $90,000 - $130,000 based on experienceGainor provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.