Technology Learning and Development Specialist

KELLEY DRYE & WARREN LLP; World Trade Center (NY); Hybrid; USD 110,000 - 135,000; Full time

Job summary

Kelley Drye & Warren LLP seeks a Technology Learning and Development Specialist to partner with the Technology Training Supervisor. You will develop and deliver technology programs firm-wide, support new hire onboarding, and drive user adoption of tech initiatives in a hybrid NYC office.

This role requires experience training adult learners, a passion for learning new technologies, and strong communication.

Qualifications

• Bachelor’s Degree with 3–5 years of applicable law-firm experience preferred.
• Strong organizational skills to manage multiple projects and deadlines.
• Strong verbal and written communication with attention to detail.
• Demonstrated understanding of adult learning principles and diverse learners.
• Curiosity, adaptability and a growth mindset towards new technologies.
• Ability to translate technical concepts into user-friendly learning experiences.
• High energy and enthusiasm for driving change and user engagement.
• Knowledge of Windows OS and Microsoft 365; experience with NetDocuments, Litera Create and NTD is a plus.
• Familiarity with AI tools and time-entry programs like iTimekeep is a plus.
• Willingness to work overtime when required.

Responsibilities

• Partner with the Technology Training Supervisor to improve training programs and learning experiences.
• Coordinate and standardize new hire technology orientation sessions across offices.
• Develop and deliver training on firm systems, desktop apps, financial tools, and practice-specific tech.
• Promote technology adoption through engaging training and clear value communication.
• Provide or support desk-side training for attorneys and staff, remotely or in person.
• Create instructor notes, training materials, quick guides, and reference resources.
• Assess training needs with department leaders and design customized learning solutions.
• Troubleshoot legal and support applications in partnership with IT.

Skills

Adult learning principles

Instructional design

Change management

Technology adoption

Communication skills

Education

Bachelor’s Degree

Tools

Microsoft 365

NetDocuments

Litera Create

NTD

iTimekeep

Camtasia

Job description

Technology Learning and Development Specialist

Kelley Drye, a powerhouse firm with the heart of a boutique, is seeking a Technology Learning and Development Specialist to work with the firm’s Technology Training Supervisor to develop and deliver technology programs across the firm. This individual will play a key role in supporting new hire onboarding, driving user adoption of technology initiatives, and helping employees maximize the value of the firm’s technology. This role will collaborate with the firm’s practice groups and other internal teams to design, develop, and execute strategic initiatives that support employee development.

The ideal candidate has experience delivering training to adult learners, enjoys learning new technologies, and is passionate about helping others succeed. This role is well suited for a training professional who is eager to continue developing their skills in instructional design, change management, and technology adoption. Success in this position requires creativity, adaptability, strong communication skills, and a customer-focused approach to learning.

This exempt hybrid role would reside in our New York City office.

Responsibilities include, but are not limited to, the following:

• Partner with the Technology Training Supervisor to continuously improve training programs, methodologies, and learning experiences.
• Serve as a point person for coordinating and ensuring effective new hire technology orientation sessions that are consistent across all offices.
• Develop and deliver comprehensive training programs covering firm systems, including desktop applications, financial tools (e.g., time entry, prebill editing, expense management, and vendor invoicing), telephone systems, and practice group-specific technologies, tools, and workflows tailored to each group’s unique needs.
• Champion the adoption of new technologies through engaging and practical training experiences. Effectively communicate the value of tools and workflows to increase user engagement and buy-in.
• Provide legal document support to various practice and administrative departments.
• Develop instructor notes and other instructional materials; plan, schedule, gather resources, and evaluate technology training.
• Create and prepare training and/or reference materials such as quick reference guides, training manuals, tip sheets, asynchronous resources, and other materials.
• Collaborate with department leaders and practice group heads to assess training requirements. Design, deliver, and evaluate customized learning solutions to meet those needs effectively.
• In partnership with IT, troubleshoot legal and support applications for attorneys and staff. Responsible for user support, including Windows operating system, Microsoft Office, Document Management, Client Relationship Management, and other legal technologies used at the firm.
• Provide or offer on-demand, remote/virtual, or in-person desk-side training and support as needed.

Skills and Qualifications:

• Bachelor’s Degree with 3 to 5 years of applicable work experience, preferably in a law firm setting.
• Strong organizational skills with the ability to coordinate multiple projects simultaneously and adhere to deadlines required.
• Strong verbal and written communications skills with critical attention to detail.
• Demonstrated understanding of adult learning principles and the ability to adapt training approaches to meet the needs of diverse learner audiences.
• Demonstrated curiosity, adaptability, and a growth mindset with a willingness to embrace new approaches, feedback, and evolving technologies.
• Proven ability to learn new technologies quickly and translate technical concepts into practical, user-friendly learning experiences.
• High energy and enthusiasm for driving change and user engagement required.
• Strong knowledge of Windows OS required; in-depth knowledge of Microsoft 365 programs, including Word, Outlook, Excel, PowerPoint. Hands-on experience with NetDocuments, Litera Create, and NTD highly desired. Knowledge of AI tools and time entry programs such as iTimekeep a plus.Basic understanding of MAC OS and iPhone a plus.
• Skilled in the use of Microsoft Teams, Zoom, and other online collaboration tools to facilitate training. Skilled in e-learning authoring software such as Camtasia a plus.
• Basic understanding of International Practice and APO requirements is a significant plus.
• Flexibility to work overtime when required.

The salary range displayed is specifically for those potential hires who will work or reside in New York, NY if selected for this role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees, and certifications (e.g., JD/technology) for example. New York Salary Rate: Low $110,000 High: $135,000

Kelley Drye & Warren LLP is an Equal Opportunity Employer (EOE).