IT Analyst

Gainor Staffing; New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading global law firm is seeking an IT Analyst to provide first-level technical support in New York City. The ideal candidate will have at least 3 years of experience, a university degree or equivalent hands-on experience in IT support, and strong skills in managing LAN/WAN environments. Responsibilities include maintaining office hardware, supporting meeting technologies, and ensuring data security compliance. The salary range is $80,000 to $100,000 annually based on experience. This is an on-site position.

Qualifications

• Minimum 3 years of IT support experience.
• Proficient in managing and supporting network systems.
• Experience with hardware and software installation/configuration.

Responsibilities

• Provide first-level technical support to end users.
• Manage and maintain office hardware and meeting technologies.
• Maintain accurate asset records and respond to outages.

Skills

Technical support

LAN/WAN management

Operating systems maintenance

Client device configuration

Customer service

Data security compliance

Education

University degree or equivalent experience

Tools

Ticketing tools

VPN

Citrix

Job description

A leading global law firm is seeking an IT Analyst to join the team in New York City.

Who You Are

• You have a university degree or equivalent hands‑on experience in IT support
• You bring at least 3 years of experience delivering direct technical assistance for hardware, software, and networking solutions
• Experienced in managing LAN/WAN environments and supporting network systems
• Experienced in installing, configuring, and maintaining client operating systems and related devices
• You demonstrate reliability, punctuality, and a strong sense of ownership in your work

What You’ll Do

• Provide first-level technical support for end users through phone, email, and in‑person assistance
• Manage and maintain office hardware including computers and printers
• Support meeting technologies such as video conferencing, presentations, and special events
• Install and configure software in line with organizational standards and security guidelines
• Maintain accurate asset records and update the asset management system regularly
• Use ticketing tools to log, track, and resolve service requests
• Assist with IT projects, deployments, and initiatives, including user training
• Support mobile device technologies and remote access solutions such as VPN and Citrix
• Coordinate planned maintenance and respond effectively to unplanned outages or disruptions
• Uphold data security best practices and comply within information security policies
• Work beyond scheduled hours when necessary (including at least one weekend per month) and travel occasionally for business needs

What Success Looks Like

• End users receive timely, high‑quality technical support and solutions
• Meeting technologies run smoothly with minimal disruptions
• IT assets and systems are consistently maintained and accurately documented
• Service requests are resolved efficiently with clear communication throughout the processProjects and initiatives are delivered on time with strong user adoption
• Security standards are upheld across all systems and processes

Salary Range

$80,000 – 100,000 annually, based on experience

Location

New York, NY – On site

Gainor is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Gainor are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.