IT Trainee

World Vision; United States; On-site; USD 1,600 - 2,400; Part time

Benefits offered by this job

null

Job summary

World Vision Nepal is offering a one-year Traineeship Program for fresh Nepali graduates to gain practical IT work experience and professional development. You will learn to support IT operations, assist with systems, and work closely with the IT Officer to learn and grow in a ministry environment.

The role focuses on handling computer setups, basic network tasks, and providing end-user support to staff across WV Nepal sites.

Qualifications

• Bachelor’s degree in IT/related field required.
• Fundamental networking and Windows OS knowledge.
• Basic MS Office and IT support skills expected.

Responsibilities

• Set up computers and install OS, Office, and essential software.
• Provide L1 IT support and respond to staff requests.
• Track issues in the service desk system and escalate when needed.
• Assist with network and device configurations and repairs.

Skills

Windows OS

MS Office

Networking basics

IT support

Troubleshooting

Education

Bachelor's degree in IT/Computer Science

Tools

Helpdesk software

LAN/WAN setup

Job description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children's life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

World Vision International Nepal's one-year Traineeship Program, running from January to December, provides fresh Nepali graduates with practical work experience, professional development, mentoring, and opportunities to contribute to WVI Nepal's work while gaining valuable skills and experience for their future careers.

The purpose of this position is to provide an opportunity for the incumbent to get practical exposure on the various IT related systems & operations to gain practical work experience. The incumbent will closely work with the IT Officer (Contact Supervisor) to learn, understand & develop practical skills used to support the ministry work of WVI Nepal. S/he will also assist IT functional unit in dealing with the support call requests & providing the necessary support services to staff as & when required.

MAJOR RESPONSIBILITIES

• Set up new computers (Desktops, Laptops) including installation & configuration of O.S. (MS Windows), Office Suit (MS Office) & other necessary software to be used by WVIN staff.
• Ensure non-discriminatory behavior, integrity and diversity
• Setup new peripherals like Printers, Scanners, digital Photocopiers etc. on staff's computers.
• Setup & configure LAN (both wired & wireless) connectivity & hence Internet connectivity on users' computers, Smart phones or any other personal productivity tools whenever required.
• Provide L1 support to end users in terms of IT for various IT systems/tools used either in person or remotely or sometimes by making travel to the problem location if needed.
• Track issue logged in service management platform and provide initial level support.
• Escalate logged issue to expert if unable to resolve.
• Follow up vendors for repair & maintenance work IT (EDP) equipment's and ensure these equipment's are in working condition before delivering them to users.
• Troubleshoot PCs for both hardware & software problems and Network/Internet connectivity problems on staff's computers

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Education, training, license, registration and certification

At least a bachelor's degree in a relevant field (IT, Electronics/Computer Engineering, Computer Science)

Preferred Knowledge and Qualifications

Knowledge

• Knowledge of Desktop Operating Systems like Windows 10, Windows 11
• Knowledge of using MS Office Suit applications (Word, Excel, PowerPoint, Access)
• A basic understanding of networking concepts, structured network cabling & network file and print services.
• A basic understanding of TCP/IP, routing concepts.

Skills

• Strong critical and analytical thinking skills
• Strong communication skills, including across cultures
• Strong interpersonal skills, including the ability and commitment to listen to others

Qualities

• Humility, respect, and care for others - especially the vulnerable
• Resourcefulness, adaptability, and flexibility
• Openness to and eagerness to learn
• Commitment to World Vision's values.
• Ability to operate effectively and sensitively in the cultural context of Nepal
• Committed with World Vision Ethos, Vision Mission and Core Values.

Fresh graduates are encouraged to apply.

"World Vision is committed to achieving diversity, as the diversity of our teams is critical to our overall success. WV welcomes applications from qualified professionals all over Nepal. Women, people with disability, and members from other marginalized groups are strongly encouraged to apply."

"Children and vulnerable adults who come into contact with WV as a result of our activities must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that WVI Nepal shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates, in accordance to its Child and Adult Safeguarding Policy. WVI Nepal has zero tolerance to child rights' violations, by employees and/or affiliates."

"WVI Nepal reserves all rights to qualify/disqualify applications in any case."