IT Technician (Support)

Strategic Government Resources, Inc.; Bryan (TX); On-site; USD 18,000 - 23,000; Part time

Job summary

Strategic Government Resources, Inc. is seeking a part-time IT Support Specialist to serve City of Bryan employees. You will provide front-line technical support for desktops, laptops, mobile devices, printers, and related peripherals during 15–20 hours per week.

Responsibilities include diagnosing hardware and software issues, documenting cases, deploying software, and maintaining asset inventory. Flexible days and times, with occasional after-hours support as needed.

Qualifications

• Provide front-line IT support for desktops, laptops, mobile devices, and printers.
• Diagnose hardware, software, and network issues and document steps taken.
• Maintain accurate ticket records and asset inventory.

Responsibilities

• Respond to IT support requests via email, phone, or in person.
• Diagnose and resolve hardware, software, and network problems.
• Escalate complex issues when needed to other teams.
• Install, upgrade, and maintain workstations and peripherals.
• Deploy approved software and configure Microsoft 365/Office tools.

Skills

End-user support

Troubleshooting

Documentation of tickets

IT asset management

Tools

Microsoft 365/Office

Windows OS

Printers/ peripheral devices

Job description

Posting Number: 2026631

FLSA: Non-Exempt

Work Schedule:

• Approximately 15-20/week
• Flexible days & times available
• Monday-Friday between 8am-5pm

Hiring Pay Rate: $15.00/hour

Job Summary: Serves as the primary point of contact for City of Bryan employees and end users, delivering exceptional front-line technical support for desktops, laptops, mobile devices, printers, and all related peripherals. This role focuses on troubleshooting hardware and software issues, supporting network file and print services, and resolving a wide range of IT application problems to keep city operations running smoothly.

Essential Job Functions:

• Delivers prompt, courteous, expedient and professional end-user support by monitoring and responding to IT support requests submitted via email, phone, or in-person.
• Diagnoses, troubleshoots, and resolves hardware, software, and network-related issues.
• Escalates complex problems to the appropriate team, if needed.
• Accurately classifies, tracks, monitors, and documents support cases to ensure timely resolutions and maintain clear records of all actions taken.
• Installs, upgrades, moves, repairs, and performs preventive maintenance on workstations, laptops, and peripheral devices.
• Researches, recommends and implements solutions for hardware errors, software problems, and recurring technical issues.
• Deploys approved and licensed client software applications, including configuration, testing, and rollout of Microsoft operating systems and Microsoft 365/Office productivity tools.
• Maintains accurate IT asset inventory and strictly adheres to established standards for desktop and laptop hardware and software configurations.
• Stays current with industry trends, best practices, and emerging technologies through continuous learning, online training, and professional development.
• Collaborates effectively with colleagues and demonstrates regular, reliable attendance and responsiveness to work demands.
• Performs related duties as required.
• Responds regularly and promptly to work.