Frontline IT Systems Support — Desktop & Network

Gfoat; Bryan, Northern (TX, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

The City of Bryan is seeking an IT Systems Support Specialist to serve as the primary contact for City employees and end users, delivering front-line technical support for desktops, laptops, and peripherals. You will troubleshoot hardware/software issues, support network file/print services, and resolve a wide range of IT problems to keep city operations running smoothly.

Hiring pay rate is $20.00-$22.00/hour, with a Mon–Fri 8am–5pm schedule and rotating after-hours on-call.

Qualifications

• High School Diploma or GED required.
• At least 3 years of hands-on IT support in LAN/WAN environments.
• Experience with Windows Server 2022+, Exchange, Windows 11 and Microsoft 365 Apps in a networked setting.

Responsibilities

• Provide front-line technical support for desktops, laptops, mobile devices, printers and peripherals.
• Troubleshoot hardware and software issues and resolve IT application problems.
• Support network file/print services and overall city IT operations.

Skills

Customer support

LAN/WAN

Windows environments

Education

High School Diploma or GED

Associate’s degree in CS/IT (preferred)

Tools

Windows Server 2022+

Microsoft Exchange Server

Microsoft 365 Apps

Windows 11

Job description

The City of Bryan is seeking an IT Systems Support Specialist to serve as the primary contact for City employees and end users, delivering front-line technical support for desktops, laptops, and peripherals. You will troubleshoot hardware/software issues, support network file/print services, and resolve a wide range of IT problems to keep city operations running smoothly.

Hiring pay rate is $20.00-$22.00/hour, with a Mon–Fri 8am–5pm schedule and rotating after-hours on-call.