IT Systems Support Specialist

Gulfshoresal; Bryan, Northern (TX, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

The City of Bryan is seeking an IT Systems Support Specialist III to serve as the primary point of contact for employees and end users, delivering front-line technical support for desktops, laptops, mobile devices, printers, and related peripherals. This role focuses on troubleshooting hardware and software issues and supporting network file and print services to keep city operations running smoothly.

You will install, configure and maintain Microsoft operating systems and Microsoft 365 apps,

Qualifications

• Ability and willingness to participate in a rotating on-call schedule.
• Must be able to access Texas CJIS System data; no felony or Class A misdemeanor within past 10 years.

Responsibilities

• Deliver frontline IT support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Escalate complex problems to the appropriate team when needed.
• Document, classify, and track support cases for timely resolutions.
• Install, upgrade, and maintain workstations and peripheral devices.
• Deploy and configure Microsoft OS and Microsoft 365/Office apps.
• Maintain IT asset inventory and adhere to hardware/software standards.
• Stay current with industry trends and participate in ongoing training.
• Collaborate with colleagues and maintain reliable attendance.
• Participate in rotating 24/7 on-call support for critical systems.

Job description

FLSA: Non-Exempt

Work Schedule: Monday-Friday: 8am-5pm, After Hours On-call Rotation

Hiring Pay Rate: $20.00-$22.00/hour (depending on qualifications)

Job Summary:

The IT Systems Support Specialist III serves as the primary point of contact for City of Bryan employees and end users, delivering exceptional front-line technical support for desktops, laptops, mobile devices, printers, and all related peripherals. This role focuses on troubleshooting hardware and software issues, supporting network file and print services, and resolving a wide range of IT application problems to keep city operations running smoothly.

Essential Job Functions:

• Deliver prompt, courteous, expedient and professional end-user support by monitoring and responding to IT support requests submitted via email, phone, or in-person.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Escalates complex problems to the appropriate team, if needed.
• Accurately classify, track, monitor, and document support cases to ensure timely resolutions and maintain clear records of all actions taken.
• Install, upgrade, move, repair, and perform preventive maintenance on workstations, laptops, and peripheral devices.
• Research, recommend and implement solutions for hardware errors, software problems, and recurring technical issues.
• Deploy approved and licensed client software applications, including configuration, testing, and rollout of Microsoft operating systems and Microsoft 365/Office productivity tools.
• Maintain accurate IT asset inventory and strictly adhere to established standards for desktop and laptop hardware and software configurations.
• Stay current with industry trends, best practices, and emerging technologies through continuous learning, online training, and professional development.
• Collaborate effectively with colleagues and demonstrate regular, reliable attendance and responsiveness to work demands.
• Participate in a rotating 24/7 on-call support schedule to provide timely assistance for critical systems.
• Performs related duties as required.
• Responds regularly and promptly to work.

Licenses, Certifications & Special Requirements

Required:

• Ability and willingness to participate in a rotating on-call schedule and respond to critical issues within established timeframes.
• Must be able to access Texas Criminal Justice Information Services (CJIS) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years.