IT Technician (Support)

City of Bryan; Bryan (TX); On-site; USD 19,000 - 22,000; Part time

Job summary

City of Bryan is seeking a part-time IT Support Specialist to provide front-line technical assistance for desktops, laptops, mobile devices, printers, and peripherals. You will troubleshoot hardware and software issues, support network file and print services, and resolve a wide range of IT application problems to keep city operations running smoothly.

The role requires strong customer service, efficient issue resolution, and willingness to travel to City facilities for in-person support.

Qualifications

• High School Diploma or GED; college is a plus.
• Some professional hands-on IT support experience.
• Experience with Windows Server, Exchange Online, Windows 11, and Microsoft 365 Apps in a networked setting.

Responsibilities

• Delivers prompt, courteous end-user support via email, phone, or in-person.
• Diagnoses and resolves hardware, software, and network issues.
• Escalates complex problems when needed.
• Maintains accurate IT asset inventory and records.

Skills

Customer service

Communication

Troubleshooting

Time management

Independent worker

Education

High School Diploma or GED

Tools

Windows Server 2022+

Microsoft Exchange Online

Windows 11

Microsoft 365 Apps

Job description

Job Type Part-Time/Temporary/Seasonal (Non-Benefitted)

Work Schedule

Approximately 15-20/week
Flexible days & times available
Monday-Friday between 8am-5pm

Hiring Pay Rate

Hiring Pay Rate $15.00/hour

Posting Opening Date

Posting Opening Date 10/01/2026

Posting Closing Date

Job Summary

Serves as the primary point of contact for City of Bryan employees and end users, delivering exceptional front-line technical support for desktops, laptops, mobile devices, printers, and all related peripherals. This role focuses on troubleshooting hardware and software issues, supporting network file and print services, and resolving a wide range of IT application problems to keep city operations running smoothly.

Essential Job Functions

• Delivers prompt, courteous, expedient and professional end-user support by monitoring and responding to IT support requests submitted via email, phone, or in-person.
• Diagnoses, troubleshoots, and resolves hardware, software, and network-related issues.
• Escalates complex problems to the appropriate team, if needed.
• Accurately classifies, tracks, monitors, and documents support cases to ensure timely resolutions and maintain clear records of all actions taken.
• Installs, upgrades, moves, repairs, and performs preventive maintenance on workstations, laptops, and peripheral devices.
• Researches, recommends and implements solutions for hardware errors, software problems, and recurring technical issues.
• Deploys approved and licensed client software applications, including configuration, testing, and rollout of Microsoft operating systems and Microsoft 365/Office productivity tools.
• Maintains accurate IT asset inventory and strictly adheres to established standards for desktop and laptop hardware and software configurations.
• Stays current with industry trends, best practices, and emerging technologies through continuous learning, online training, and professional development.
• Collaborates effectively with colleagues and demonstrates regular, reliable attendance and responsiveness to work demands.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications

Required:

• High School Diploma or GED . Additional higher education in a related field is a plus.
• Some professional hands-on experience involving computer maintenance, customer technical support, and/or LAN / WAN environments.
• Experience in a network environment utilizing, installing, troubleshooting, and updating the following systems and software: Windows Server 2022 or newer, Microsoft Exchange Server Subscription Edition (or equivalent Microsoft 365 environments including Exchange Online), Windows 11, and Microsoft 365 Apps in a networked setting.

Preferred:

• Background in PC support or a call center environment.
• Industry certifications such as CompTIA A+ or Microsoft.

Knowledge, Skills & Abilities

Knowledge of:

• Computer hardware, software, networking principles, and data processing techniques.

Ability to:

• Learn departmental processes quickly, adapt to changing priorities, and work effectively in a fast-paced environment with frequent interruptions.
• Provide exceptional customer service by taking full end-to-end ownership of support requests, proactively following technical issues from initial contact through to complete resolution, and ensuring high levels of end-user satisfaction.
• Troubleshoot hardware and software issues efficiently, both independently and as part of a team.
• Manage workload, set priorities, and consistently meet deadlines while maintaining high standards.
• Drive a vehicle to various City facilities to provide in-person support, as needed.
• Maintain absolute confidentiality of sensitive information, data, and materials.
• Anticipate problems, exercise sound judgment, and demonstrate initiative, ethical conduct, and creative problem-solving.
• Build and maintain positive working relationships with colleagues, city staff, and external partners.
• Comply with all City and departmental policies, procedures, and safety practices.
• Demonstrate satisfactory performance and regular, reliable, and punctual attendance.
• Demonstrate collaborative, respectful, and productive work habits.
• Provide management with sound, positive advice, and information concerning the incumbent’s area of responsibility.
• Establish and maintain cooperative working relationships with those contacted in the course of work and communicate effectively with the public and other required entities.

Skills:

• Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• Superior customer service orientation, demonstrating tact, diplomacy, and a collaborative mindset.
• Strong analytical, problem-solving, organizational, and time-management skills.

Licenses, Certifications & Special Requirements

Licenses:

• Texas Class C driver's license with a good driving record as measured by the City's evaluation system.

Special Requirements:

• Must be able to access Texas Criminal Justice Information Services ( CJIS ) System data. As a result, the person selected for the position cannot possess a felony or Class A misdemeanor conviction; or a Class B misdemeanor conviction within the past 10 years.

Physical Demands

Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, driving, stooping, kneeling, reaching, pushing, pulling, twisting, bending, crawling, climbing, and using hands and fingers to operate equipment and to regularly lift, carry, and/or move up to 25 pounds and occasionally up to 50 pounds.

Working Conditions

Work is performed primarily in an office setting or a well-lit and temperature-controlled working environment.
At times, the position will be required to be in the field, and there will be exposure to inclement weather, temperature extremes, moving mechanical parts, electrical hazards, noise, vibration, dust, pollen, odors, fumes, and/or other irritating airborne particles.

Equipment

Work shall be performed with tools, appliances, and equipment approved by those agencies and bodies that have control, authority, or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations.
Equipment may include but is not limited to computers (desktops/laptops/tablets), monitors, printers, phones (desktop and mobile), copiers, scanners, fax machines, televisions, projectors, audio/video equipment, hand tools and City vehicles.