IT Systems Support Specialist — On‑Call & End‑User Expert

City of Bryan; Bryan (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

The City of Bryan is seeking an IT Systems Support Specialist III to serve as the primary contact for city employees and end users, delivering prompt end‑user support for desktops, laptops, mobile devices, printers, and peripherals. You will troubleshoot hardware/software issues, support network file/print services, and address a wide range of IT applications to keep city operations running smoothly.

Responsibilities include incident classification, documenting actions, deploying licensed client

Qualifications

• Must have high school diploma or GED; associate degree preferred.
• 3+ years of hands-on IT support in LAN/WAN environments.
• Experience with Windows Server, Exchange Online, Windows 11, and Microsoft 365 Apps.

Responsibilities

• Provide frontline IT support for desktops, laptops, and peripherals.
• Troubleshoot hardware, software, and network issues and document cases.
• Escalate complex problems to appropriate teams as needed.
• Maintain accurate IT asset inventory and ensure proper configuration baselines.
• Participate in a rotating 24/7 on‑call support schedule.
• Maintain professional and courteous communication with users.

Skills

Communication skills

Customer service

Analytical skills

Time management

Education

High school diploma or GED

Associate degree in IT

Tools

Windows Server 2022+

Microsoft Exchange / 365

Windows 11

Microsoft 365 Apps

Job description

The City of Bryan is seeking an IT Systems Support Specialist III to serve as the primary contact for city employees and end users, delivering prompt end‑user support for desktops, laptops, mobile devices, printers, and peripherals. You will troubleshoot hardware/software issues, support network file/print services, and address a wide range of IT applications to keep city operations running smoothly.

Responsibilities include incident classification, documenting actions, deploying licensed client