Security-Cleared IT Technician — Fort Eustis

EmergencyMD; Newport News (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Engenix, Inc. is seeking an IT Technician for Ft. Eustis on a full-time contingent basis.

You will handle calls, triage incidents, and route to the correct teams, while supporting Windows, Office 365, and hardware across laptops, desktops, and mobile devices. Specialized PXE imaging and printer/MFP support are also part of the role. The position requires Security+ CE (IAT Level II) and an Active Secret Clearance, with adherence to federal background checks and DoD access requirements.

Qualifications

• Security+ CE Certification (IAT Level II)
• Active Secret Clearance

Responsibilities

• Handle calls from a wide array of individuals, from students to VIPs.
• Answer, validate, and triage incoming phone-in Incidents and Requests.
• Process, validate, and triage Incidents and requests submitted through the ticketing system.
• Review and validate ticket information.
• Routing and escalating tickets to appropriate support teams.
• Identifying and performing First Contact Resolution tickets.
• Provide best-effort support for technical information/assistance on non-standard computer systems, hardware, and software
• Configuration, setup, maintenance, and troubleshooting of the Client's computer systems, hardware, and software.
• Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices
• Provide technical support to printers and other MFP devices.
• Images devices using PXE to support new and current equipment.

Skills

Windows troubleshooting

Office 365

Hardware & software support

First Contact Resolution

Printer/MFP support

PXE imaging devices

Job description

Engenix, Inc. is seeking an IT Technician for Ft. Eustis on a full-time contingent basis.

You will handle calls, triage incidents, and route to the correct teams, while supporting Windows, Office 365, and hardware across laptops, desktops, and mobile devices. Specialized PXE imaging and printer/MFP support are also part of the role. The position requires Security+ CE (IAT Level II) and an Active Secret Clearance, with adherence to federal background checks and DoD access requirements.